Cultivate lasting client relationships as a Client Relations Specialist at GroupStrength. Engage with clients, address concerns, and ensure their satisfaction with GroupHEALTH's offerings. In this pivotal role, you’ll become the voice of our clients, completing surveys and discussing their experiences with GroupHEALTH services.
You'll utilize your empathetic communication skills and problem-solving ability to build trust and enhance client retention. Collaborating with our Client Experience and Client Service teams, you will ensure clients feel valued throughout the process. Key Responsibilities:
- Contact clients to gather feedback through experience surveys
- Address escalated customer issues swiftly and effectively
- Maintain detailed records of client interactions in CRM
- Manage your caseload and ensure timely follow-ups
- Participate in ongoing retention training sessions Requirements:
- 3-5 years in sales or customer retention roles
- Strong communication and problem-solving skills
- Experience in group perks insurance preferred
- Bachelor's Degree or College Diploma preferred
- Proficiency in MS Office applications Leverage your communication and problem-solving skills to enhance client relationships at GroupStrength.