Job Title: Customer Service Representative/ Vancouver, BC (Hybrid - 3 days on site) Job Type: Full time, 8:00-17:00 PST Reports to: Customer Support Team Lead We’re looking for a Customer Service Representative who cares as much about education as we do. When a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. As we continue to scale, we need someone who thrives in a fast-paced environment and takes pride in solving real-world problems for our community.

If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in. Zen Educate is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom.

By leveraging the latest technology, we’ve built a platform that helps schools pay less while educators earn more. We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have.

Our Support team is the heartbeat of this mission. While our technology handles the matching, you are the human connection that ensures our schools and educators are supported, heard, and ready to succeed when it matters most. This is your chance to join a high-growth tech company where your work has a direct social impact.

We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a collaborative team that invests heavily in learning and development; if you’re willing to dive in and help us scale, the career growth opportunities here are endless.



️ Delivering Exceptional Support Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most. Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks.

Driving Continuous Improvement

Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient. Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience. Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.

Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next. You are genuinely motivated by our mission to help schools and educators. You take personal pride in turning a user’s stressful morning into a success story.

You can keep a cool head when the inbox is busy, knowing exactly which fire to put out first without losing your focus. You have a background in Customer Service or Success (especially in a tech-led environment). You’ve used support tools like Zendesk, Intercom, or HubSpot and are a Google Suite pro.

Ownership & Visibility : You’ll have real ownership over the school and educator experience, and your feedback will directly influence how we improve our platform and processes. You’ll receive regular,



honest feedback and have access to learning resources to sharpen your communication, technical, and problem-solving skills. Whether it’s mastering new support technology or becoming an expert in education policy, we invest in your professional toolkit.

Successful members of our Support team often grow into: Specialist Roles: Moving into Support Operations or Knowledge Management. Leveraging your deep product knowledge to transition into Customer Success or Operations. We are a collaborative, high-energy group that lives by the mantra "We Care More." At Zen, support isn’t a silo; Decisions here are driven by data and frontline feedback.

You’ll be joining a team that celebrates wins together, supports one another during the busy morning rushes, and stays focused on the real-world impact we have on classrooms every day. ⭐ 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year ~ Health insurance ⚡ A brief chat with our Talent team to discuss your background, the role, and what you’re looking for in your next move. This session ends with a mock phone call, giving you a chance to show us how you’d handle a typical school or educator query in real-time. A final chat with the team focused on alignment with our mission and culture.

We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us.

📌 Client Service Representative (Temporary Full-Time) (Vancouver)
🏢 Zen Educate
📍 Vancouver