The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Respond to incoming phone calls, and customer emails to process orders efficiently Promote and maintain good customer relationships Acknowledge and resolve customer complaints Ensure customer satisfaction and provide qualified customer support Support the Sales Team with quote follow-up and proactively share customer information Gain an understanding of our products and how they are best utilized through continued development training Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers Assist in the Warehouse when needed such as packing, sorting, loading and unloading of trucks Partner with Sales Team to resolve customer issues Le représentant ou la représentante du service à la clientèle est responsable de répondre aux demandes des clients et de veiller à ce que tous leurs besoins soient satisfaits de manière rapide et professionnelle. Ce poste joue un rôle essentiel dans la prestation d’un service exceptionnel et dans le soutien des activités générales de l’entreprise. Favoriser et maintenir de bonnes relations avec les clients.

Acquérir une bonne compréhension de nos produits et de leur utilisation optimale grâce à des formations continues. Apporter son soutien dans l’entrepôt au besoin, notamment pour l’emballage, le tri, le chargement et le déchargement des camions.

📌 Client Service Representative (Temporary Full-Time) (Laval)
🏢 Allredi
📍 Laval