The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!Job Skills / RequirementsThe Employee Care Advisor (Accommodations) manages employee accommodation and Return-to-Work (RTW) cases from initial assessment through implementation, monitoring, and closure. Working within a federally regulated, unionized environment and reporting to the Director, People & Culture, this role partners with employees, leaders, and internal and external stakeholders to find practical accommodation solutions that balance each employee's functional abilities with the operational requirements of the business.Key ResponsibilitiesAct as a key point of contact for accommodation matters within the Employee Care functionManage accommodation and RTW cases end to end, from initial assessment through implementation, monitoring, and closurePartner with Operations, Scheduling, Training, and CATSA (Canadian Air Transport Security Authority) to confirm that proposed accommodations can be implemented effectivelyWork with Labour Relations where an accommodation intersects with a collective agreement, grievance, discipline, attendance management, or other labour relations mattersConsult with People & Culture leadership on complex or sensitive casesCommunicate with employees in a respectful, clear, and timely manner about accommodation requirements and next stepsMaintain appropriate communication with unions and employee representativesWork with external medical, occupational health, workers' compensation,



and other service providers as requiredMaintain accurate, timely, and confidential case files, including assessments, discussions, decisions, follow-ups, and accommodation plansEnsure medical information is stored separately and accessed only by those with a legitimate business needMaintain case management trackers and systems, and prepare case summaries and reports for leadershipSupport a consistent approach to accommodation across locations while assessing each employee's circumstances individuallyContribute to training for managers and leaders on accommodation and RTW responsibilitiesMonitor trends and provide recommendations to Employee Care leadershipChampion PASS's C.A.R.E. culture and participate in projects that improve the employee experienceOther duties as neededQualificationsPost-secondary education in Human Resources, Labour Relations, Disability Management, Occupational Health, Business Administration, or a related fieldA minimum of 2 to 3 years of progressive experience in Human Resources, disability management, accommodation, employee relations, attendance management, or a related field (experience in a unionized or aviation/security setting is an asset)Experience working with medical restrictions, functional abilities, and workplace accommodationsStrong understanding of accommodation and RTW principles, Human Rights legislation, and the Canada Labour CodeExperience working with collective agreements and Labour RelationsExperience with workers' compensation and occupational health processesExceptional attention to detail and organizational skillsProven ability to work in a rapid-paced,



high-volume environmentStrong verbal and written communication skills, with the ability to adapt to different audiences while maintaining diplomacy and confidentialityAble to work independently with minimal supervision and collaboratively in a team environmentProven ability to build relationships and gain buy-in across diverse teams and stakeholdersProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Able to obtain a Transportation Security Clearance (TSC) and Federal Security Clearance#PASS1AAdditional Information / BenefitsPaladin Airport Security Services Ltd. ("PASS") has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. ("PASS"). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.Paladin Airport Security Services is interested in getting to know candidates authentically and with integrity. To ensure a fair, transparent and equitable selection process, please do not use AI tools during your application, pre-employment testing, or interview. Failure to adhere to this guideline may result disqualification from the recruitment process.Les Services de Sécurité de l'Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous nous engageons envers une culture de travail fondée sur le respect, l'inclusion et la diversité. Les Services de Sécurité de l'Aéroport Paladin ("PASS?") s'engagent à fournir des accommodements pour les personnes handicapées tout au long du processus d'entrevue et pendant leur emploi. Si vous avez besoin d'un accommodement pendant le processus d'entrevue, veuillez-nous en informer et nous travaillerons avec vous pour répondre à vos besoins.

📌 Employee Care Advisor (Accommodations) (Richmond)
🏢 Paladin Airport Security Services
📍 Richmond