Become a Call Center Training Specialist at MCI to empower agents through effective training programs. Focus on onboarding and continuous enhancement in a rapid-paced environment.In this pivotal role at MCI, you will have at least three years of training experience in contact centers or BPOs. Alongside designing training programs, you will evaluate effectiveness and provide individualized coaching. This role is crucial for aligning agent skills with client needs while maintaining the high standards expected at MCI.Key Responsibilities:Conduct new hire training sessions for agentsDevelop and update training manuals and contentAnalyze training needs and recommend appropriate solutionsMeasure training impact using feedback and performance dataSupport agents post-training with ongoing coachingRequirements:3+ years of relevant training experienceStrong verbal and written communication skillsProficient with virtual training platformsKnowledge of adult learning and instructional designCapable of assessing training success and areas for improvementDrive agent development through engaging training solutions at MCI while advancing your career in a diverse environment.

📌 Mci Call Center Training Specialist (Sydney)
🏢 Mass Markets
📍 Sydney