Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. We Will be Totally Customer Centric.

We Will Be Data

Driven – System Thinking – Entrepreneurial. We are Committed to Caring About Each Other, Our Communities, Our Setting. We're looking for a Customer Experience Representative to join our dynamic team in Edmonton, Canada.

In this role, you'll be the heart of our customer interactions, creating meaningful connections and delivering exceptional service that leaves a lasting impression. You'll combine genuine empathy with efficient problem-solving to ensure every customer feels valued and supported. This position offers the opportunity to make a real difference in customers' lives while contributing to a collaborative, inclusive work environment where your voice matters.

Engage with customers in a warm, welcoming manner, actively listening to their needs and concerns with genuine empathy Provide prompt, professional, and solution-focused responses to customer inquiries across multiple communication channels Demonstrate product knowledge and customize recommendations to meet individual customer needs and preferences Document customer interactions accurately and transparently, ensuring all feedback is captured and communicated to the appropriate teams Collaborate with colleagues and leadership to identify opportunities for improving the overall customer experience Take ownership of customer issues and follow through to resolution,



holding yourself accountable for timely and effective outcomes Contribute ideas and suggestions to enhance service processes and customer satisfaction initiatives Maintain detailed records and organize information efficiently to support seamless customer service delivery Support the daily operations of the organization while prioritizing customer satisfaction and experience Model the organization's values by being authentic, seeking inspiration, and connecting customers to our brand story Proven experience in a customer service, retail, or customer-facing role (preferred but not required) Operations/warehouse experience considered an asset, but not required Strong active listening abilities and demonstrated empathy in customer interactions Problem-solving mindset with the ability to think analytically and find creative solutions Demonstrated commitment to delivering exceptional customer experiences Ability to work a flexible schedule, including evenings, weekends, and holidays as required Proficiency with computer systems and customer relationship management (CRM) tools (or willingness to learn) Bilingualism (French/English) is an asset for positions in Quebec; other languages are also valued Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities.

Our Candidate Privacy

Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you. This posting is for a current opportunity within Indigo.

📌 Client Services Rep/Office Services (Sherwood Park)
🏢 Indigo Books
📍 Sherwood Park