Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

We Will Be Customer Centric We

Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Systems Thinking, Data Driven and AI enabled We're looking for a Customer Experience Representative to join our dynamic team in Peterborough, Canada. In this role, you'll be the heart of our customer interactions, creating meaningful connections and delivering exceptional service that leaves a lasting impression. You'll combine genuine empathy with efficient problem-solving to ensure every customer feels valued and supported throughout their journey with us.

Engage with customers in a warm, welcoming manner, understanding their needs and providing personalized solutions Actively listen to customer feedback and concerns, responding in a timely and professional manner Communicate product information clearly and enthusiastically, helping customers make informed decisions Collaborate with team members to maintain a positive,



inclusive work environment where everyone feels supported Demonstrate flexibility and adaptability when handling diverse customer situations and unexpected challenges Contribute ideas and suggestions to leadership on how to continuously improve the customer and employee experience Support team initiatives and share knowledge with colleagues to foster collective success Model professional behavior and company values in all customer interactions Excellent verbal and written communication skills with the ability to connect authentically with diverse customers Demonstrated commitment to delivering exceptional customer service and creating positive experiences Active listening skills and empathetic approach to understanding customer needs Ability to work collaboratively within a team setting and support colleagues Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays Ability to maintain focus and energy during extended periods of customer interaction Previous experience in customer service, retail, or a related customer-facing environment Experience with customer relationship management (CRM) systems or similar tools In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities.

This posting is for a current opportunity within Indigo.

📌 Client Services Rep/Office Services (Peterborough)
🏢 Indigo Books
📍 Peterborough