Transform customer experiences as an Inside Service Agent with Allstate while working fully remote. This pivotal role requires robust customer service skills to manage inquiries and claims.Allstate Insurance Company of Canada seeks dedicated Inside Service Agents to join its remote workforce. You will be crucial in responding to service and billing calls, managing First Notice of Loss calls, and driving customer loyalty through exceptional service. The role requires a commitment to rotating schedules within operational hours, ensuring client needs are always met.Key Responsibilities:Engage with customers on insurance policy inquiriesAct as a Trusted Advisor regarding insurance optionsFacilitate upselling in alignment with Allstate's guidelinesHandle claim documentation during FNOL phone callsGuide policy renewals and answer client inquiriesRequirements:Post-secondary education or equivalent work experience1-3 years of experience in customer serviceOTL or General level 1 Insurance License preferredProficient in MS Office and similar toolsFlexibility to work evening hours requiredMake a lasting impact on customer relationships at Allstate through your service-oriented approach.

📌 Inside Service Agent Role - Allstate Canada (Ottawa)
🏢 Allstate Northern Ireland
📍 Ottawa