Customer Service Representative (Broadband)As a Customer Service Representative on our TVC team, you will provide sales support and respond to customer inquiries by telephone and e‑mail to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer’s service needs and refer to other service or technical departments for follow up as needed.ResponsibilitiesSupport customer base by answering questions, concerns, account inquiries as well as handling customer complaints.Process payments for cash account customers.Research and resolve customer problems, acting as the customer liaison between other departments when necessary.Create and process sales orders.QualificationsHigh School Degree or Equivalent required2‑4 years of relevant experienceSolid interpersonal skills that allow one to work effectively in a diverse working environmentAble to effectively communicate both verbally and in writingAble to work well under pressureStrong attention to detailAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesComputer literate, including effective working skills of MS Word, Excel, and e‑mailBroadband industry experience preferredCompensation and BenefitsCompensation Details $21.63 - $27.04 Per Hour.This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location,



relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about perks are available here.Equal Employment OpportunityWesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.This posting is for a current, active vacancy intended for immediate hire.#J-18808-Ljbffr

📌 Customer Service Representative (Broadband) - $21.6 - $27.0 An Hour (Winnipeg)
🏢 Wesco International
📍 Winnipeg