Elevate customer engagement with Sage as a Bilingual Customer Success Consultant in a hybrid role. Drive satisfaction and loyalty while maximizing the value of Sage solutions.Sage is seeking a proactive Bilingual Customer Success Consultant to enhance customer relationships essential for retention and loyalty. This hybrid position, requiring three days in the office, supports pre-sales and post-sales activities that directly influence revenue. You will engage with clients and ensure they fully utilize Sage products through structured onboarding and customer success programs.Key Responsibilities:Conduct outbound calls to improve client retentionFoster trusted advisor relationships with key stakeholdersMaintain high product knowledge for client recommendationsBuild Customer Success Plans tailored to client goalsDrive product usage and manage churn risk proactivelyRequirements:Minimum 2 years in customer success or serviceStrong written and verbal communication skillsBilingual in English and French is a plusExperience with small to mid-market clientsDeliver high standards of customer serviceMaximize customer satisfaction and retention while utilizing your communication skills to thrive in this vibrant role at Sage.