Select how often (in days) to receive an alert:Title: Manager, Loyalty & Partnership Infrastructure Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The RoleManager of Loyalty and Partnership Infrastructure will lead the Loyalty Program, collaborating with teams and vendors. Key responsibilities include managing vendor initiatives, ensuring timely deliverables, documenting changes, The role involves overseeing production support, monitoring platform stability, reporting to senior management, addressing audit issues, promoting a customer-focused culture, and building solid stakeholder relationships.Is this role right for you? In this role you will:Being Subject Matter expert of Loyalty Program to support project workstreams and working closely with Loyalty Partnership team, Business Partners,



and the Vendor.Lead the management and support of internal and external vendor roadmap initiatives associated with our business Loyalty programAbility to multitask and manage multiple projects simultaneously through effective time management skills while maintaining accuracy of project deliverables within budget and established department guidelines and protocols, escalating as necessary. Participating in and/or managing specific sections of large projects.Ensure that requirements are clearly, accurately, and thoroughly documented and understood for both system changes and/or process changes and that there is value and consistency added to the user and customer experience. Experience must include both Waterfall and Agile.Work closely with business partners to analyze the end-to-end process and ensure that requirements are clearly, accurately, and thoroughly documented and understood.Engage and manage relationships with business, technology partners and the vendor to ensure system requirements are realized, by reviewing test plans, test scenarios, test results to drive monthly releases to successful implementation.Managing Production Support daily, L&P; customer escalation issues, and proactive resolution of rejects generated via Power BI Report.Lead the attestation and reconciliation process from Operations and Technology end to support Partner invoice

📌 Manager, Loyalty & Partnership Infrastructure (Toronto)
🏢 Scotiabank
📍 Toronto