OverviewRole Title: Bilingual Senior Contracting AdministratorPurpose of role: The Bilingual Senior Contracting Administrator is accountable for ensuring that producer/advisor and up-line hierarchy management in all distribution channels are contracted and licensed promptly, as per established guidelines and service levels, in accordance with provincial and state laws. To provide customer service at established service levels to the various distribution channels by accurately answering questions and/or resolving contracting and licensing inquiries. The Bilingual Senior Contracting Administrator is required to provide service in both French and English, written and oral communications.Key ResponsibilitiesRespond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standardsResearch and investigate issues, recommend solutions, test and support implementation. Subject matter expert responsible for key projects, business analysis, and enhancement oversightHandle escalation resolution with minimal or no supervisionTrain and coach team members, maintain procedural documents, make and implement recommendations for process improvements, with appropriate authorizations and in accordance with applicable laws, regulations, and Foresters policiesDaily and ad hoc reporting for management, internal, and external customers including but not limited to Quality Review, production and SLA metrics, and producer status reportsAssisting in production work efforts on Contracting teamAdministration of contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed, and appointed, where applicable with state and/or provincial insurance departmentsMaintenance of producer contractsProvide customer service support through our dedicated phone queues.



Phone queue coverage is required on a schedule and rotational basisAdditional duties as required to support any contracting and licensing related activitiesKey QualificationsEducation (minimum required): Post secondary diploma in a related field or equivalent experienceExperience (minimum required): Knowledge of life insurance industry, producer/advisor and up-line contracting and licensing for both Canada and the US is an assetKnowledge of PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an assetExperience with Microsoft CRM and Amazon Connect is an assetKnowledge of SQL an assetMinimum 3-5 years in the financial services industryAdvanced written and verbal communication skills to effectively communicate with internal and external customers and resolve escalations/complex inquiriesSelf-starter with demonstrated ability to respond to constantly changing needs/schedules and to prioritize own work and work of others in a fast-paced environmentResults driven with strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detailDecisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issuesRequires highly developed and creative problem solving, analytical, organizational and time management skillsAbility to recognize and address discrepancies, anomalies,



inconsistencies and long-term implications of decisions and actionsKnowledge of producer/advisor and up-line contracting and ability to interpret and apply federal/state/provincial legislations and regulationsAbility to learn quickly and leverage new technologiesStrong team building and good interpersonal skillsAccurate keyboarding skills with valuable working knowledge of Microsoft Office SuiteAbility to work within the hours of Insurance Operations (8:00am – 8:00pm)Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’sLOMA designation is an assetFluency in French is requiredSalary$50,000.00 - $70,000.00The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.Equal Opportunity Employment and InclusionForesters Financial is committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, cutting-edge teams in which all our employees can show up wholly and authentically as themselves.Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment.Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.#J-18808-Ljbffr

📌 Bilingual Senior Contracting Administrator - $50,000 - $70,000 A Year (Toronto)
🏢 Foresters Financial
📍 Toronto