Position Summary

The Complex Supports Navigator supports Individuals Accessing Services (IAS) who require enhanced behavioural, emotional, mental health, communication, environmental, or other complex supports. The position combines practical frontline experience, observation, documentation review, pattern recognition, individualized planning, and staff coaching to help teams respond consistently, proactively, and in ways that improve quality of life. Working under the direction of the Inclusion Services Specialist, the Complex Supports Navigator promotes person-centred, trauma-informed, strengths-based, least-restrictive, and dignity-focused approaches. The position helps IASs and their support teams understand the function and meaning of behaviour, identify triggers and unmet needs, recognize early signs of distress or escalation, and develop practical strategies that can be used in homes, community settings, routines, transitions, and other day-to-day environments. If you are looking for a quiet, predictable role where every day looks the same, this won’t be the right fit. If you thrive in changing environments, can stay calm in complex situations, enjoy identifying patterns and practical solutions, and are confident coaching others to provide consistent, person-centred support, keep reading.

Responsibilities

- Understand complex support needs, behavioural patterns, and contributing factors
- Develop and coordinate individualized complex support strategies
- Support workers to implement strategies consistently
- Support crisis prevention, incident review, risk management, and quality improvement
- Coordinate specialized resources and collaborative support
- Supervise assigned workers and support strong service practice





Qualifications/Experience

We are not looking for potential – we are looking for capability.
- Diploma, degree, certificate, or current studies in Human Services, Behavioural Sciences, Disability Studies, Social Work, Psychology, Child and Youth Care, Education, or a related field; equivalent related experience may be considered.
- Minimum 1-3 years of hands‑on experience supporting individuals with developmental disabilities, complex behavioural needs, mental health needs, trauma histories, communication needs, or similar support requirements.
- Demonstrated experience supporting routines, transitions, community participation, de‑escalation, documentation, and consistent implementation of individualized strategies.
- Working knowledge of positive behaviour support, trauma‑informed practice, person‑centred planning, least‑restrictive approaches, and behaviour as communication.
- Experience coaching, mentoring, or modelling support strategies with frontline workers or contractors is strongly preferred; formal supervisory experience is an asset.
- Experience reviewing behavioural documentation, incident information, or tracking data to identify patterns and support practical recommendations is an asset.
- Knowledge of Alberta PDD services, CET standards, and related disability, health,



and mental health systems is an asset.
- Must maintain required Vantage mandatory training and any individual‑specific or role‑specific training required to perform assigned duties.
- Must have a clear Vulnerable Sector Check
- Proficient with Microsoft 365 and electronic documentation or data‑management systems, or able to learn these systems effectively
- Eligible to work in Canada

Working Conditions

- Full-time position of 37.5 hours per week with participation in the organizational on‑call rotation.
- Hybrid work may be available following completion of the probationary period and based on organizational and service requirements.
- Flexibility in schedule and working hours is required due to meetings, behavioural consultations, urgent support needs, direct observation, and occasional support outside regular office hours.
- Regular work occurs in office, residential, and community settings and may involve emotionally intense, conflictual, or rapidly changing situations.
- Must have access to a reliable vehicle for work purposes and maintain required automobile insurance with a minimum of $2 million liability coverage.
- Must possess a valid Alberta Class 5 driver’s licence and provide an acceptable driver’s abstract.

Join our dedicated and supportive team at Vantage, where you can make a meaningful difference in the lives of individuals with developmental disabilities while enjoying a vibrant and fun work setting. In addition to a competitive salary, you’ll have the opportunity to grow professionally and contribute to our mission of promoting independence and delivering joy‑filled opportunities.

📌 Complex Supports Navigator Vantage Enterprises, Ltd. (Calgary)
🏢 Alberta Disability Workers Association
📍 Calgary