About Array Marketing For over 40 years, Array Marketing has been a global leader in retail displays and in-store merchandising solutions. With more than 1,800 employees worldwide, we partner with leading brands including Sephora, L’Oréal, Coty, PUIG, Amazon, and many others to design, engineer, manufacture, and deliver bespoke retail environments that bring their brands to life. No two projects are the same.

Combining award-winning design, engineering expertise, skilled craftsmanship, and state-of-the-art manufacturing technologies, we create highly customized solutions that help the world’s leading brands stand out where it matters most - in store. Our success is built on the way we work as One Team fostering open communication, collaboration, and a shared commitment to excellence. If you’re ready to make an impact while helping shape the future of retail, we’d love to hear from you.

Reporting to the Senior VP, North American Finance, we are hiring a Customs & Trade Compliance Analyst . As our new Customs Specialist, you will own the processes that ensure our products move across borders accurately and efficiently, in compliance with customs requirements. with the scope expanding to inbound shipments from China, cross-border activity involving Mexico, and other global markets. You will apply your customs expertise to understand Array’s products, determine the appropriate classifications and documentation, and establish consistent processes for HS codes, commercial invoices, audits, duty drawback, and broker management.

Working closely with customs brokers, our Shipping and Logistics teams, Finance, Operations, and other internal partners, you will help ensure shipments move efficiently across borders while meeting evolving customs, trade, and regulatory requirements. This is a full-time role based at our 45 Progress Ave Scarborough facility. You will initially work in a hybrid mode, spending regular time in the office as you learn our products and processes and build relationships with our Shipping and Logistics teams.

As you become established in the role, onsite attendance will shift to an as-needed basis. You will establish and strengthen customs governance processes, determine how requirements are applied to our products, and help build a more consistent approach to classification, documentation, auditing, and compliance. Broaden your global trade expertise. trade involving Mexico, and potentially shipments into Europe and other international markets.

You will have the opportunity to deepen your knowledge across multiple jurisdictions while becoming the internal resource teams turn to for customs and trade guidance. Array ships products globally, allowing you to apply your expertise to real and evolving trade challenges. As the function evolves,



you may broaden your scope into global customs and trade or build further experience across logistics and supply chain operations.

Lead customs compliance and governance. You will own Array’s customs and compliance governance process, establishing clear processes for how products are classified, documented, reviewed, and moved across borders. You will stay current on customs rules, tariffs, government requirements, and trade regulations, and translate them into practical business processes.

You will research classifications, rulings, and regulatory requirements and establish consistent processes for selecting and applying codes. You will ensure commercial invoices and other customs documentation contain the information required by U.You will review clearance requests, customs entries, commercial invoices, certificates of origin, packing lists, bills of lading, air waybills, and supporting documentation to ensure product descriptions, classifications, values, origin, quantities, and consignee details are complete and accurate. Manage audits and resolve compliance issues.

You will monitor and audit internal customs processes, identify discrepancies or compliance risks, and work with internal teams and external partners to resolve issues. Where corrections are required following clearance, you will prepare, coordinate, or support amended customs documentation. You will manage duty drawback claims by identifying eligible shipments, coordinating documentation, reconciling supporting information, and working with brokers and internal teams on submissions.

You will spot-check and validate broker invoicing and customs charges, review duty, brokerage, import, and export invoices for accuracy, and help ensure Array is being invoiced correctly and applying duties and tariffs appropriately. You will partner closely with Shipping and Logistics, Finance, Operations, customs brokers, and other stakeholders to understand how products move through the business and develop practical customs processes that work across teams. You will help determine how customs documentation and information should flow through our ERP and automated systems, supporting accurate and efficient document generation.

S. trade, particularly exports from Canada into the U.shipments involving Mexico, and other international markets. You have experience working in customs compliance, customs brokerage, import/export operations,



or a closely related global trade function. You understand customs rules, policies, documentation, audit requirements, and clearance processes and can independently apply that knowledge to products and shipments.

The customs training. You have completed relevant customs training and ideally hold a customs designation or certification. You bring the foundational knowledge to work confidently with customs requirements and continue building your expertise as the role expands across jurisdictions.

The classification and regulatory knowledge. You can review shipment and customs data to identify inconsistencies, missing information, and potential compliance risks. You investigate discrepancies, validate information, and ensure records and processes can withstand regulatory scrutiny.

You are highly proficient in Microsoft Excel and comfortable working with ERP and automated systems. You understand how information flows through an ERP and can help develop processes that generate accurate customs documentation.

Automated Commercial

Environment (ACE) is an asset. You build productive working relationships with customs brokers, government agencies and internal partners across Finance, Shipping, Logistics, and Operations. You can communicate professionally with external government agencies, including during audits, and explain customs requirements clearly to colleagues who may not have your technical expertise.

A virtual interview with a Talent Advisor to discuss your interest in joining Array Marketing and in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. A virtual interview with the Senior VP, North American Finance, to discuss your customs experience, approach to compliance and governance, and how you work independently to solve complex customs and trade issues.

An in-person interview with the Senior VP, North American Finance, and SVP, Operations, focused on your customs expertise, approach to cross-functional collaboration, and alignment with the role. This stage may also include a brief conversation with the CFO. Diversity, equity and inclusion are a critical component of life at Array Marketing and we are committed to making these values an integral part of our culture.

We encourage applications from all qualified applicants, including women, persons with disabilities, Black, Indigenous, and People of Colour (BIPOC), people from the Lesbian, Gay, Bisexual, Transgender, Transsexual, Queer, Questioning, Two-Spirit, Intersex, Asexual + (LGBTQ2SIA+) community, and other equity-seeking groups.

Array

Marketing is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).

📌 Compliance Officers (Toronto)
🏢 Array Marketing
📍 Toronto