Full-time Permanent AssociatePosted 24 Sep 2026DescriptionSummaryThe Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.What You 'll Be DoingClient Relationship ManagementYou will build and maintain strong client partnerships by:Serving as the primary point of contact for assigned client accountsDeveloping trusted relationships with key client stakeholders and decision-makersConducting regular meetings to understand client goals, priorities, and business needsEnsuring timely resolution of client inquiries, concerns, and service-related issuesProactively identifying opportunities to strengthen client engagement and satisfactionAccount Growth & Business DevelopmentYou will support account growth by:Identifying opportunities to expand existing client relationships through additional products and servicesDeveloping account plans that align customer objectives with organizational solutionsPreparing proposals, presentations, and business reviews for clientsCollaborating with Sales and Leadership to support contract renewals and business development initiativesMonitoring account performance and recommending strategies to maximize client valueProject Coordination & Service DeliveryYou will ensure successful client outcomes by:Coordinating with internal teams to ensure timely delivery of products,



services, and projectsManaging client expectations, project timelines, and key deliverablesFacilitating communication between clients and internal stakeholders throughout project lifecyclesMonitoring project progress and addressing risks or challenges proactivelyEnsuring all client commitments are delivered with accuracy, quality, and professionalismClient Success & Operational SupportYou will strengthen customer success by:Monitoring client satisfaction and acting on feedback to improve the customer experienceMaintaining accurate account documentation, activity records, and CRM informationPreparing reports and account summaries for leadership and clientsCollaborating with Finance regarding invoicing, renewals, and account-related matters as requiredSupporting onboarding activities for new clients and ensuring a seamless transition into ongoing account managementContinuous Improvement & Strategic PartnershipYou will contribute to organizational success by:Identifying opportunities to improve account management processes and client service deliverySharing client insights to support product improvements and business planningStaying informed on industry trends, market developments,



and competitor activitySupporting strategic initiatives that improve customer retention and long-term partnershipsTaking ownership of special projects and initiatives that support business growthWhat We 're Looking For3+years of experience in account management, customer success, client relationship management, or a related roleDemonstrated ability to build and maintain strong client relationshipsExperience managing multiple accounts and competing priorities in a quick-paced environmentStrong business acumen and problem-solving abilitiesExperience preparing presentations, business reviews, and client-facing communicationsProficiency with CRM systems and Microsoft Office SuiteExcellent organizational, negotiation, and time management skillsStrong written and verbal communication skillsAbility to collaborate effectively across cross-functional teams$70,000 – 80,500Annual CompensationAnnual BonusHealth & Wellness Spending AccountsPerkopolis Staff DiscountsOn-site Gym + Planet Fitness Membership ConcessionCoffee Bar with Barista + Unlimited SnacksMonthly Events, Friday Lunches & Daily BreakfastProfessional Growth & Development OpportunitiesSpace Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.AIDisclosure: Aspart of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed andvalidatedby our recruitment team.Company OverviewAt Space Ops, we 're a team of innovators, problem-solvers, and builders passionate about creating technology that makes a difference. We thrive on collaboration, curiosity, and continuous learning, empowering every team member to make an impact. If you 're looking for meaningful work, opportunities to grow, and a fun, supportive culture where great ideas come to life, Space Ops is the place for you.

📌 Account Manager (Hamilton)
🏢 SpaceOps
📍 Hamilton