Department SRE and Integration ServicesResponsibilities PRIMARY PURPOSEManages the product lifecycle within the strategic framework of BTS and relevant business units, working collaboratively with various stakeholders (including senior leaders) across the enterprise. Works with business stakeholders, BTS, and solution providers to ensure products deliver on user needs, maximize value, and facilitate effective communication.Key AccountabilitiesContributes to the vision, roadmap and return on investment of one or more products. Oversees short to medium‑term planning and manages the product life cycle. Accountable for continuously adding value to the product and empowering the development team. Assesses the true needs of the business and decides on work to be performed by the team. Makes recommendations to the stakeholders in making informed decisions about product delivery.Manages overall budget for the product, including developing, planning, monitoring, and making decisions on the reallocation of resources cross‑functionally to deliver the product.Responsible for communicating effectively with key stakeholders, including senior leaders, executives, customers, business managers, and the development team to ensure goals are clear and the vision is aligned with business strategies and objectives. Tracks and communicates progress on all requirements associated with product releases.Communicates with Product Managers and other key stakeholders to report or discuss vision, progress, risks and issues.Leads collaborative elicitation and documentation of business, functional and non‑functional requirements. Translates ideas and requirements into high‑quality agile artifacts such as epics, features, and user stories. Adheres and contributes to Agile standards and best practices, including documentation and processes.With the vision, strategy, and product priorities set, the product owner owns the lifecycle of the product. A key player throughout each event, including planning, refinement, review, and sprint. Responsible for product backlogs.Leading the definition, maintenance and prioritization of user stories, defects and enablers in collaboration with users, architects, Agile team members and other stakeholders.Acts as an expert at understanding and anticipating the client’s needs to manage the development process more effectively. Elaborates story details to facilitate effective sprint planning and management of dependencies between stories and teams.Leads the resolution of key customer and stakeholder concerns and escalations.Participates in Scrum ceremonies and provides ongoing guidance and support to the Agile team. Offers key inputs based on the performance of previous sprints and challenges experienced.



Provides key decisions for the Agile team.Validates completed stories meet the predefined acceptance criteria and comply with the Definition of Ready (DoR) and Definition of Done (DoD). Also, assures the built‑in quality of the product, focusing on maximizing value. Collaborates with the team and stakeholders to facilitate Sprint reviews and product demonstrations.Works closely with the Product Manager and Business stakeholders to ensure release notes and other implementation documentation are created and reviewed, the required training is delivered, and product release communications are supported.Works with solution providers and software suppliers to anticipate, plan for and provide feedback on changes that will impact the product(s), such as new features, versions, patches and other material changes.Works in cross‑functional project teams across the enterprise having matrix reporting and provides feedback that will affect people management practices (e.G., performance management succession planning, talent mapping, etc.).Qualifications EDUCATION AND EXPERIENCEBachelor’s degree in business administration, computer science or related discipline plus seven (7) years of related, demonstrated experience in product management. Demonstrated ability to effectively translate business requirements into technical/functional requirements and launch new features into production.Other RequirementsAdvanced Subject Matter Expert knowledge of the business process and clients’ usage of the product.Solid understanding of the development cycle, agile frameworks, and how to manage a development sprint.Strong interpersonal skills with the ability to adapt to multiple stakeholders and clients.Strong written and oral communication skills with the ability to present ideas in user‑friendly language.Strong decision‑making skills to provide quick inputs and resolve issues and escalations.Advanced analytical and problem‑solving skills to break down complex technical solutions into smaller pieces.Solid leadership skills with the ability to influence and provide specialized guidance and expertise to all levels of the organization.Solid experience in Agile methodology and team management.Advanced knowledge of the product or similar products supported will be an asset.ServiceNow Platform & ITSM Domain Knowledge.Strong understanding of ServiceNow platform capabilities, particularly ITSM modules (Incident, Request, Change, Problem).Experience Working With Platform Administration Concepts Such AsUpgrades,



patches, and release cyclesEnvironment management (dev/test/prod)Role‑based access and security configurationFamiliarity with ServiceNow development constructs (workflows, business rules, Flow Designer, integrations) to effectively guide technical decisionsUnderstanding of platform constraints vs. customization trade‑offs to maintain supportabilityRelease, Patch and Change ManagementExperience managing products in a post‑implementation / sustainment environment, including:Experience Managing Product SustainmentBalancing defect fixes, minor enhancements, and operational workDriving incremental value delivery vs. large feature releasesAbility To Prioritize Backlog Based OnPlatform stabilityBusiness valueTechnical risk and maintainabilityExperience using service metrics and KPIs to drive continuous improvementExperience Working With Structured Release Cycles, IncludingPlatform upgrades and patching schedulesCoordinating deployment across environmentsManaging risk associated with releasesStrong understanding of change management processes (CAB, release governance, rollback planning)Ability to align backlog priorities with release windows and operational constraintsNice to HaveServiceNow certifications (CSA, CIS‑ITSM, or equivalent)Experience with ServiceNow upgrades across major releasesExposure to IntegrationHub / APIs and enterprise integrationsExperience in large enterprise or public sector IT environmentsFamiliarity with Agile in sustainment contexts (not just project delivery)Work Schedule 37.5 hours per week.Work Designation Hybrid – this position offers the flexibility of working both on‑site and remotely within B.C.Rate of Pay The salary for this position ranges from $109,920 - $164,880 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role. We aim to provide competitive pay that reflects your skilled background and expertise. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings, will be discussed in detail as your application progresses.Equal Employment Chance TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at #J-18808-Ljbffr

📌 Product Owner - $109,920 - $164,880 A Year (Vancouver)
🏢 TransLink
📍 Vancouver