About usITCS Global (CA) is the Canadian arm of ITCS Global, a UK managed IT services provider supporting small and mid-sized businesses since 2005. We are opening our Dartmouth office this autumn and hiring our first team member in Canada: someone who wants to be in at the start and grow with the business as it expands.The roleYou will be the first point of contact for our clients on both sides of the Atlantic, supporting our growing Nova Scotia client base and our established UK clients. Your working day overlaps with the UK afternoon, so you will work alongside our UK engineers from day one. You will initially run the Dartmouth office with remote backup from the UK team, and then work alongside our Managing Director when he relocates in early 2027.What you'll be doingResponding to support tickets, calls and emails, and resolving Level 1 issues: Microsoft 365 and Outlook, user accounts and passwords, printers, VPN and remote access, basic network and connectivity faultsDiagnosing hardware faults, then setting up and deploying laptops, desktops and peripherals for recent and existing clientsVisiting client sites around HRM when something needs hands‑on attentionKeeping clear notes in our ticketing system and escalating anything beyond Level 1Helping build our local presence: visiting businesses around Dartmouth and Halifax in person, dropping off our marketing material and introducing the companyWhat we’re looking for1-2 years in IT support or help desk,



or a relevant diploma with some hands‑on experienceGood working knowledge of Windows 10/11 and Microsoft365Basic networking: LAN, Wi‑Fi, VPN and DNS troubleshootingComfortable working independently and managing your own dayAble to explain technical problems and fixes clearly to people who aren’t technical, in person and on the phoneValid Nova Scotia driver’s licence and your own reliable vehicle, insured for business useLegally entitled to work in CanadaNice to haveCompTIA A+, Microsoft certifications or similarMSP experienceSome macOS and Linux supportExposure to RMM/PSA tools, EntraID / Active Directory, basic security practicesWhat we offer$42,000-$48,000 depending on experience3 weeks' paid vacation, plus statutory holidays, Boxing Day, Victoria Day, Thanksgiving and Natal DayHealth and dental benefits after probationMileage paid at the CRA rate for all work travel between the office and client sitesThe chance to help build a new office from the ground up, with progression as the team growsHours: Monday-Friday, 08:00-17:00 (1-hour lunch)Start date: mid‑November 2026Pay: $42,000.00-$48,000.00 per yearBenefitsDental careExtended health careMileage reimbursementOn‑site parkingPaid time offAbility to commute/relocateDartmouth, NS: reliably commute or plan to relocate before starting work (preferred)Application question(s)Are you available to start by mid‑November 2026?ExperienceIT support or help desk: 1 year (preferred)Licence/CertificationDriving Licence, and reliable vehicle you can use for work (required)Work Location: In person#J-18808-Ljbffr

📌 Bilingual It Support Technician - Remote & On-Site (Shubenacadie)
🏢 ITCS Global
📍 Shubenacadie