About Enterprise Customer Programs Enterprise Customer Programs (ECP) is Euna Solutions' delivery organization for enterprise-scale clients, primarily state governments and state agencies managing large, complex grant programs. Our clients partner to execute statewide strategic priorities that often span multiple agencies and funding streams within a single engagement. The Opportunity The Portfolio Manager leads ECP's Project Management team—a growing group of Program Managers, Project Managers, a Technical PM, and a Project Coordinator—delivering enterprise-scale Euna Grants implementations for state government clients. This people‑first leadership role requires owning the team, headcount, performance, and day‑to‑day delivery health across a multi‑state portfolio. You bridge the Senior Director of ECP and the PM team, translating strategic direction into execution. You remember project details—status, risk, client relationships, team dynamics—and anticipate where issues may arise. You manage through your Program Managers and Project Managers and build a team that scales without bottlenecks. The role is for a seasoned professional who has managed delivery teams, understands effective PM organization at scale, and is ready to build it here. Key Responsibilities People Leadership & Team Development Directly manage all PM team members—Program Managers, Project Managers, Technical PM, and Project Coordinator—covering performance, development, and accountability. Conduct structured 1:1s, set SMART goals, and maintain a consistent coaching cadence. Identify skill gaps, support career growth, and recommend staffing and leveling changes to the Senior Director. Lead hiring for open PM roles: define the candidate profile, partner with recruiting, and make final decisions. Build a culture of accountability, transparency, and continuous improvement where feedback flows both ways and people grow. Serve as the escalation point for personnel issues, performance concerns, and team conflicts within the PM function. Portfolio Oversight & Delivery Health Maintain active visibility into all state implementation portfolios—Illinois, Arizona, Connecticut,



Indiana, Rhode Island, and new clients as they onboard. Own portfolio‑level risk management: identify cross‑project risks early, ensure mitigation plans, and elevate to the Senior Director when warranted. Allocate PM team resources across the portfolio, matching people to projects based on complexity, capacity, and development goals. Review and approve project plans, milestone commitments, and SOW deliverables before they go to clients or leadership. Monitor delivery health indicators and hold the PM team accountable to timelines, quality standards, and client commitments. Serve as the senior internal escalation point for client delivery issues before they reach the Senior Director or CCO. Cross‑Functional Collaboration Act as the primary PM function partner to the PMO Lead, ensuring the team operates within the governance and standards framework defined by the PMO Lead. Partner with the Director of Professional Services and Manager of Technical Solutions to align on cross‑team delivery dependencies, shared milestones, and resource planning. Provide the Senior Director with regular portfolio health summaries, capacity outlooks, and risk flags—keeping leadership informed without requiring deep dives. Represent the PM team in department‑wide planning, quarterly reviews, and cross‑functional initiatives. Participate in new client scoping conversations when PM input on timelines or resourcing is needed; review SOW commitments before finalization. Team & Internal Contribution Play a meaningful role in onboarding new hires and contributing to team knowledge‑sharing; lead this function within the PM team. Actively adopt and embed AI tools into daily work—drafting documentation, accelerating analysis, preparing for client meetings,



and identifying workflow improvements. Perform other job‑related duties as assigned. Minimum Qualifications BA/BS degree or equivalent work experience; advanced degree aplus. 10+ years of skilled experience in project or program management, with at least 4 years managing or leading delivery teams in a formal supervisory capacity. Proven experience delivering enterprise SaaS implementations or large‑scale public sector technology programs. Demonstrated ability to manage a multi‑project portfolio—resource allocation, risk management, reporting, and delivery accountability. Strong knowledge of project and program management methodologies (PMBOK, PRINCE2, SAFe, or hybrid). Enthusiasm for AI tools and a track record of embedding technology into daily workflows to improve output quality or efficiency. Excellent communication skills—able to run a steering committee, write a crisp executive summary, and deliver hard news to a client without losing the relationship. Ability to manage multiple complex projects and competing deadlines simultaneously. Ability to work independently while remaining a reliable, collaborative member of a broader team. Comfortable in a fast‑paced, evolving environment; adaptable and professionally resilient. Strong attention to detail; organized and consistent in follow‑through. Preferred Qualifications Direct experience managing state or federal government technology implementations. PMP, PgMP, or equivalent certification. Background in grants management, public finance, or regulatory compliance environments. Experience building or scaling a PM function—hiring, establishing standards, and developing junior PM talent. Exposure to AI productivity tools such as Copilot, Claude, ChatGPT, with demonstrated application in a professional context. Familiarity with Euna Grants or comparable grant management systems. Location & Travel This position will be hybrid with 3 days per week in our Oakville, ON office. Occasional travel to client sites may be required. Compensation Range $110,000 – $137,500. #J-18808-Ljbffr

📌 Portfolio Manager - Ecp, Grants - C$110,000 - C$137,500 A Year (Oakville)
🏢 Euna Solutions
📍 Oakville