Senior Technical Support Analyst/Junior System AdministratorThe Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses requirements.The successful candidate will be enthusiastic, personable and a multi-skilled IT professional with excellent all-round technical expertise. They require knowledge of systems, hardware, technical support, macOS, Windows, Adobe Creative Suite, Autodesk, and multi-office remote infrastructure management. They must possess tech-functional communication skills with the ability to convey complex details in simple terminology for senior leadership executives.Responsibilities- End-user technical support for macOS and Windows workstations- Software troubleshooting and support for Adobe Creative Suite of products, Autodesk Suite of products- Technical support of MS Office Suite of products- System administration of Windows Servers and Email Servers- Hardware support and inventory control- Working closely with vendors ensuring client satisfaction and successful project completion- Evaluating business needs, system functionality,



and ensuring the primary objective meets or exceeds requirements- Issue and risk management and resolution- Escalation to Managing DirectorRequirements- Minimum 5 years of extensive working experience in supporting multi-platform systems and related applications- 4 years experience supporting macOS- Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices- Experience supporting Windows Servers- Extensive experience with desktop and server operating systems, including Windows and Macs.- Extensive application support experience with MS Office Suite- Good interpersonal skills, team player and contributor to a positive team dynamic- Ability to work under pressure; sense of urgency and customer service-oriented- Versatility, adaptability to new technologies and change- Robust organizational, priority management and multitasking skills; results-oriented-Motivated, creative, flexible, responsible and proactive- Availability to work outside regular work hoursThis is a permanent position located in Etobicoke, ON with an annual salary of $55,000.00 – $65,000.00#J-18808-Ljbffr

📌 Senior Technical Support Analyst/Junior System Administrator - C$55,000 - C$65,000 A Year (Richmond Hill)
🏢 Onico Solutions
📍 Richmond Hill