Join our team and what we'll accomplish together Product Operations is building the customer digital solutions engine to drive TELUS forward. We are moving from strategy into execution by implementing a standardized, automated operating framework that enables our teams to work smarter and faster.Our portfolio focuses on three domains:Digital Customer Experiences — seamless journeys for external usersTeam Member Enablement — tools that simplify the daily lives of staffDeveloper Platforms — scalable foundations for our technical teamsUnlike traditional revenue‑focused product teams, our CIO portfolio treats internal solutions with the same rigor as external ones.As the Community of Practice (CoP) Enablement Lead, you'll be the "Facilitator of Adoption"—managing the people side of this transformation by assessing current skills and maturity, identifying capability gaps, and designing targeted development plans that enable Product Managers, TPMs, and Engineers to thrive in this new operating model. You'll build a structured curriculum for product excellence while driving change management to minimize resistance and accelerate adoption across the organization. This is an exciting opportunity to help team members see the perks of this transformation and build genuine excitement around new ways of working.What you'll doBuild and maintain a structured "Product Excellence" curriculum covering everything from OKR (objective and key results) setting to Agile ceremonies, ensuring every team member has the knowledge to succeedOwn the first 60 days of the employee experience for new product hires, designing onboarding that gets people to full productivity faster than industry benchmarksLead the effort to map current team skills against the "Product Competency" framework and identify gaps for future hiring or trainingDevelop communication plans for new process rollouts, managing the "People Side of Change" to minimize resistance and reversion to old waysDesign,



launch and facilitate internal Communities of Practice forums to foster peer‑to‑peer learning and accelerate a continuous learning culture shift across the product organizationPartner with the Product Operations Process Specialist and CoP Content Creator to ensure training materials align with process workflowsDefine and track enablement metrics — adoption rates, competency improvement, engagement scores — to demonstrate ROI and inform iteration.What you bring5+ years of hands‑on experience in change management and organizational development, including skills assessment, competency frameworks, gap analysis, and driving behaviour change at scale.Proven ability to design and execute individual development plans and learning strategies that drive measurable capability improvements.Strong experience managing resistance, building stakeholder buy‑in, and leading cross‑functional teams through organizational change.Comfort operating in ambiguous, fast‑moving environments where the "operating model" is still being defined.Excellent facilitation and communication skills with ability to engage diverse audiences and translate complex concepts into actionable development plans.Experience developing curriculum or learning strategies in complex, matrix, or product‑driven organizations.Ability to manage multiple initiatives simultaneously while maintaining quality and timelines.Demonstrated ability to measure effectiveness and iterate based on feedback and data.Bachelor's degree in Business Administration, Organizational Development, Communications, or related field, or equivalent professional experience in change management, organizational development, or learning strategy.Great‑to‑havesExperience in product operations, product management, product‑driven organizations, or agile transformation initiatives.Background in telecommunications or technology industry.Experience with Learning Management Systems (LMS)



or e‑learning platforms.Background in organizational design or people operations.What Success Looks Like in Year OneCoP is live, recurring, and growing — people are showing up because they want to, not because they have to.New hires reach full productivity faster than the 90‑day industry norm.A Product Excellence curriculum has been delivered and scored.A skills gap roadmap exists and is actively being used.Adoption metrics show the new operating model is sticking.Salary Range: $109,000-$202,000Performance Bonus or Sales Incentive Plan: 20%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.Flexibility to work in‑office, virtually or a combination of both.Generous company‑matched pension and share purchase programs.Opportunity to give back to communities in which we work, live and serve.Career growth and learning & development opportunities to develop your skills.And more.Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Location Toronto, ON, CA; Vancouver, BC, CA;Burnaby, BC, CA#J-18808-Ljbffr

📌 Product Cop - Enablement & Change Management Lead - $109,000 - $202,000 A Year (Toronto)
🏢 Telus
📍 Toronto