Join IT Solutions as a Senior Technician for Managed Services and showcase your troubleshooting expertise. Support diverse clients while advancing your career in a agile environment.As a Senior Technician, you'll be integral in managing escalated service requests and providing on-point technical assistance. This role prioritizes effective communication and exceptional customer service, ideal for candidates looking to solve complex technical challenges.



A commitment to continuous improvement is essential as you support our clients in navigating the evolving tech landscape.Key Responsibilities:Investigate incidents to determine resolutions using best practicesResolve escalated client issues in a timely mannerProvide detailed support documentation throughout the processCollaborate with internal teams and clients to drive outcomesLead training sessions to enhance junior technician capabilitiesRequirements:Bachelor's degree or relevant IT experienceMinimum 3 years in a helpdesk environmentAt least 2 years managing network and data center technologiesSkilled in Windows desktops and servers up to the current versionExperience in ticketing systems like ConnectWise ManageUtilize your technical skills and leadership to achieve excellence with IT Solutions in the Managed Services sector.

📌 Senior It Technician For Managed Services (Markham)
🏢 IT Solutions
📍 Markham