Position Overview At Finning, we believe in powering the people who power the world. As the world’s largest Caterpillar dealer, we’re proud to deliver the equipment, technology, and expertise that keep industries moving. Our success is built on our people—innovators, problem-solvers, and leaders who are passionate about delivering exceptional customer experiences.Company Finning CanadaNumber of Openings 1Worker Type PermanentJob Overview We’re looking for a dynamic, field-focused leader to join our team as a Technical Service Manager, Mechanical (TSM)—a critical role supporting our mining customers and driving performance across our shovel and drill fleet.What we can offer youGreat people and place to work with a hybrid work opportunityCareer advancement and training opportunitiesPension and employee stock purchase plans with company contributionsExtensive health benefits including group medical and dental benefits, and short-term and long-term disability benefitsFor this position, the expected salary range is between $120,000 and $140,000 annually. This range reflects our commitment to providing competitive compensation that aligns with industry standards and your qualifications.Make Your Impact As a Technical Service Manager, you’ll lead a specialized team of Mechanical Inspectors across Finning’s territory, ensuring our customers’ most critical assets operate safely, reliably, and efficiently. You’ll be at the forefront of solving complex technical challenges, strengthening customer partnerships, and delivering measurable results in the field.This is more than a leadership role—it’s an opportunity to influence fleet performance, shape service strategy, and elevate customer success in one of the most demanding and rewarding industries.What You’ll DoLead with purpose – provide day-to-day leadership, direction,



and safe deployment of Mechanical Inspectors supporting high-impact field operationsChampion safety & performance – ensure all work is executed in alignment with Finning’s robust safety culture and operational excellence standardsElevate your team – build, coach, and develop a high-performing team through mentorship, feedback, and hands‑on leadership at customer sitesBe a trusted partner – collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performanceSolve what matters – lead escalation and resolution of complex product issues, using data insights to drive sustainable, long‑term improvementsOwn the customer experience – build strong relationships through regular site presence, proactive support, and a solutions‑first mindsetDrive business results – support service revenue goals through effective planning, timely billing, and identifying new service opportunitiesThink ahead – forecast fleet needs, support opportunity pipelines, and align resources to maximize impactCollaborate without boundaries – work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutionsInnovate continuously – contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomesWhat You BringA proven leader with 2–5 years of experience building and developing high‑performing teamsJourneyman Red Seal certification (HET, Millwright, Welder)



or an Engineering backgroundDeep technical expertise with Caterpillar electric rope shovels, hydraulic mining shovels, or surface drills (minimum 5 years)Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challengesExceptional communication skills and the ability to build trust with customers and stakeholders at all levelsExperience supporting service delivery, revenue, and operational planningProficiency in Microsoft tools and comfort working with digital systems and reportingA collaborative, forward‑thinking mindset with a commitment to continuous improvementWhy Finning?Work with the best – industry‑leading equipment, technology, and expertiseMake a real impact – influence customer success and large‑scale operations every dayGrow your career – development opportunities, leadership pathways, and ongoing learningBe part of something bigger – a company that values safety, inclusion, innovation, and peopleAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.#J-18808-Ljbffr

📌 Technical Services Manager, Mechanical - C$120,000 - C$140,000 A Year (Cranbrook)
🏢 Finning Canada
📍 Cranbrook