At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience.

You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial.

Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment. Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects. Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.

Code and test projects. Deliver high-quality software on time. Attend meetings and training as required. Perform system analysis and project management duties for the successful completion of a project.

Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences. 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions. ~3 or more years of software development, to include design, custom development (JavaScript, Python, Java),



and testing of real time systems. ~5+ years JavaScript experience. ~ ai, Cognigy, Amazon Lex or Omilia. ~ Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist. ~ TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage.

When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. TTEC is a proud equal prospect employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions. #We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us.

📌 Conversational AI Chat Bot Developer, Cognigy (Toronto)
🏢 TTEC Digital
📍 Toronto