Coordinated Service Planner and Service Coordinator, Full-time,1 FTE, Renfrew

Department

Developmental Services

Accountability

Supervisor of Developmental Services

Location

Renfrew County

Family & Children’s Services of Renfrew County is a multi-service agency committed to providing preventative, protective and socially inclusive services and programming that empower and strengthen everyone. We are focused on cultivating a team-oriented work environment where everyone thrives. Our goal is to develop and strengthen collaborative partnerships to increase availability, accessibility and quality of care to our communities.

Our agency commitments include: moving forward Anti-Oppressive Practice, French Language Services and working alongside Indigenous Communities.

POSITION SUMMARY:

The Coordinated Service Planner/Service Coordinator position will deliver service in accordance with the program to which they are determined eligible.

For children enrolled in the Coordinated Service Planning program, support is provided to children who have a diagnosed developmental disability by providing their families with a seamless, family-centered service experience. The goal is to reduce family stress by helping families navigate and coordinate services, explore service options, and support access to community-based supports, while ensuring family voices are central to the planning process.

For those children/youth receiving support through the Service Coordination program the employee will deliver service grounded in the principles of family-centered care, inclusive collaboration, person-directed practice, and seamless information sharing, Coordinated Service Planners will work with families, service providers, and system partners to develop a strengths-based Single Plan of Care (SPOC) / plan of support. This plan reflects the child or youth’s goals and needs and promotes social inclusion and meaningful participation in home, school, and community life.

GENERAL RESPONSIBILITIES:

Coordinated Service Planners/Service Coordinators will:

- Actively engage children or youth and their families in Coordinated Service Planning, including goal setting, using a strengths-based, solution-focused, and family-centered approach
- Facilitate the exchange of information among service providers across the children’s services, education, and health sectors to develop, maintain and continuously update a Single Plan of Care (SPOC)/ plan of support in collaboration with the child or youth, their family, and relevant providers, as needs and services change
- Connect families to appropriate services, supports, and community resources within the service delivery area, providing clear information regarding service options
- Provide ongoing case management, system navigation, and advocacy, as mandated and as required by the participant and family
- Identify and advocate for adaptable and innovative approaches to service delivery; escalate any barriers to innovation or systemic service issues that may arise
- Support transition planning across key life stages—including early childhood to school, youth to high school, and transition to adult services—in accordance with the framework of the Integrated Transitional Protocol

DUTIES PERFORMED BY A COORDINATED SERVICE PLANNER/SERVICE COORDINATOR:





- Serve as the central point of intake for children with a developmental disability in Renfrew County, completing intake functions within established timelines and procedural guidelines.
- Meet with children and families to develop strength-based plans of support that reflect the needs, goals, and priorities of the participant and family, promoting social inclusion and community participation
- Facilitate case conferencing with multiple agencies, with consent and the active participation of the child or youth and their family
- Develop, continuously monitor, review and update a strengths-based, goal-driven Single Plan of Care (SPOC) that addresses service needs and supports participation at home, in school, and in the community
- Lead the full process of Transitional Planning in accordance with the framework of the Integrated Transitional Protocol across critical life stages (early childhood to school, youth to high school, and transition to adult services)
- Provide ongoing case management and advocacy support for individuals at risk of imminent harm, including coordinating appropriate interventions where capacity concerns may be present.
- Identify and communicate emerging or systemic service issues to the Supervisor of Developmental Services.
- Support the planning and coordination of funding to be allocated to families based on eligibility and guidelines as determined by MCCSS and FCSRC
- Provide information to the Partnership Circle as requested and attend meetings as requested by the Chair and Supervisor
- Develop, build and maintain effective working relationships with families and partner agencies using a person-directed approach
- Maintain transparent, accurate, timely and confidential records (e.g., case notes, statistics, SPOCs and plans) and produce written/verbal reports as required, in compliance with legislation and agency policies
- Adhere to all FCSRC policies and procedures, Ministry Regulations, Standards, Directives and relevant legislation.
- responsible for the completion of other related tasks as assigned.

PERFORMANCE INDICATORS

- Demonstrated use of a strengths-based, solution-focused approach and associated tools in case planning, intake and documentation
- Provide effective, timely, and strength-based service coordination and planning, encompassing intake, needs assessment, support provision, SPOC development, advocacy, and transition support
- Complete intake and service coordination responsibilities accurately and within established timelines
- Clear trajectory of service within case files, including intake, needs assessment, support provision, SPOC development, advocacy, and transitional planning
- Families consistently report having a clear and reliable point of contact in their Coordinated Service Planner and understand who is accountable for their child of youth’s Coordinated Service Plan/ plan of support.




- Support participant and family access to appropriate community-based services through clear communication and system navigation.
- Identify and respond appropriately to risk, safety, or capacity concerns, including timely escalation when required.
- Build and maintain effective working relationships with families, caregivers, and community partners.
- Manage schedule in an efficient and responsible manner consistent with policies and service delivery goals.
- Maintain accurate, timely, and confidential documentation in compliance with organizational, legislative, and Ministry requirements.
- Demonstrate professionalism, sound judgment, and adherence to policies, procedures, and applicable legislation

SKILLS/ABILITY REQUIREMENTS:

- Demonstrated ability to work effectively with a diverse service and staff population, and a proven commitment to anti-oppression, equity, and inclusivity in practice.
- Strong critical thinking, advocacy, and evidence-based decision-making skills
- Strong collaboration and relationship building skills, with the ability to work toward shared outcomes with families, colleagues and service system partners and to support the empowerment and independence of families
- Service-oriented approach, demonstrating responsiveness, professionalism and accountability
- Excellent written and verbal communication skills
- Proficiency in computer applications including Microsoft Office and case management systems
- High level of professional self-motivation, time management, and organizational skills, including the ability to manage multiple cases and competing priorities
- Ability to maintain professional relationships and build both personal and professional support networks
- Ability to exercise sound judgment and maintain confidentiality in accordance with legislation, policies and professional standards

KNOWLEDGE & EXPERIENCE

- A two-year community college diploma in Social Sciences, Community Services, or a related field; or an equivalent combination of education and related work experience.
- Minimum one year of experience in a related field, ideally in community-based case management (Health or Developmental Services preferred)
- Demonstrated experience in community-based service delivery for individuals with disabilities
- Strong knowledge of broader social service systems (including health, mental health, MCCSS, etc.), funding supports and services for children with developmental disabilities, governing legislation (CYFSA)Understanding of local demographics, cultures, and community resources
- Knowledge of team development principles and collaborative service delivery
- Bilingualism (English/French) is considered an asset

WORKING CONDITIONS

- This position involves a combination of office-based work and in-person service delivery.
- Regular travel within the county is required and travel outside the county may also be required on a regular or as-needed basis; access to a reliable vehicle is necessary.
- The role requires periods of light physical activity. This includes constant sitting, standing or walking, regular handling of lightweight objects (10lbs. weight) or constant visual attention to detail.
- The position involves exposure to sensitive family situations and may occasionally involve managing emotionally charged interactions.

SALARY: $63,824 - $78,214

Existing Vacancy

📌 Coordinated Service Planner and Service Coordinator, 1 FTE (Renfrew)
🏢 Family u0026 Children Services
📍 Renfrew