Field Service Implementation RepresentativeLocation: Greater Toronto Area (GTA), Ontario, or within 100 km of a major metropolitan airport.ResponsibilitiesBuild relationships with laboratory systems operators and managers for a dedicated customer base, using strong communication and active listening skills to identify and diagnose customer issues and provide accurate and timely resolution.Participate in service, sales and customer meetings when required.Collaborate with the Customer Support team on installations (pre‑site inspections, technical installation), upgrades and issue resolution.Perform preventative maintenance and technical service bulletin resolution to support regional teams as needed.Work with local teams to install and configure instrument software and hardware components.Work with local RIS application specialist and technical specialist teams to install,



configure and support IT software and hardware components.Support technical issues during the installation process to ensure installations are completed successfully.Act as implementation crew team member or lead to ensure efficient completion of installations.Process service activity close‑outs at the end of each customer site visit and manage day‑to‑day administrative activities.QualificationsDiploma in electronic technology or related field.5+ years of relevant field service experience; laboratory experience is a strong asset.Prior customer support experience.Knowledge of IT systems, network infrastructure and customer centricity.Valid and complete driver’s licence in Canada.English and French bilingualism preferred (written and spoken).Travel & Availability95% travel, including overnight travel, within Canada, Europe and the United States. Candidate must reside within 100 km of a major metropolitan airport.Benefits & CompensationSalary range: $79,144 to $103,876.50 (Ontario). Relocation perks are not available for this posting.Roche is an Equal Opportunity Employer.#J-18808-Ljbffr

📌 Field Service Implementation Representative - C$79,144 - C$103,876.5 A Year (Winnipeg)
🏢 Roche
📍 Winnipeg