Ottawa, Ontario (on site, 5 days/week) Full-Time When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. In keeping with the Mattamy Mission of providing The Best Homeowner Experience, the Community Coordinator – Warranty provides exceptional customer service to Mattamy homeowners, trade partners and internal staff while performing office administration duties to ensure that homeowner needs are met in a timely manner.
Answer all telephone calls and respond to homeowner telephone inquiries within 24 hours including taking detailed messages and distributing to appropriate personnel. Prepare, print and monitor reports for review by the Warranty Management. Maintain all warranty service requests in JDE systems (coordinate all documentation of lists including sign-offs and updating in computer system).
Maintain office supplies and organize and maintain office files. Collect timesheets, prepare payroll in the HRIS system and submit to head office. Update and utilize the CX Platform to track all customer complaints and ensure prompt follow up and resolution.
Degree and/or Diploma in Administration, Business, or a suitable combination of work experience and education is an asset.
Access to reliable transportation as some locations do not have bus service. A minimum of 2 years office administration experience in a high volume or fast paced environment is required.
Demonstrated experience in conflict resolution in a customer service environment required. Strong computer skills in Microsoft Office, particularly Word, Excel and Outlook. Exceptional interpersonal / customer service skills in dealing effectively with the public / homeowners.
Ability to set priorities, meet deadlines and manage variable workloads. Bonus points Experience with new home warranty and service or other relevant experience in the residential building industry. Knowledge of JD Edwards would be an asset.
Bilingual. You are also eligible to participate in Mattamy’s annual bonus program which gives you the prospect to increase your total compensation if business and individual goals are achieved. If you’re the right candidate, we’ll help you learn and grow.
Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities.
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