Compensation: CAD 23.14 - CAD 34.7 - hourly Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. Union :CUPE Clerical Bargaining UnitNumber of vacancies :1New or Replacement Position: ReplacementSite :Toronto General HospitalDepartment :Security, Fire & CONNECTReports to :ManagerHours :37.5 hours per weekSalary :$23.14 to $34.70 per hourShifts : Monday-Friday; Status :Permanent Full-TimeClosing Date :October 21, 2026 Position Summary UHN Connect plays a critical role in the fast-paced communication flow at UHN. The Operator is a vital point of contact for all emergency events.



They must accurately interpret and disseminate information to all the necessary key responders in an efficient and timely manner. This requires the Operator be able to handle multiple tasks and make quick, accurate and critical decisions under high pressure and stressful conditions. The Operator plays an essential role in UHN’s patient centered care mandate. The day-to-day location of key staff members means that the Operator must retain knowledge of the service specialties and the physicians for all the patient care areas. Answering and processing all calls directed to the main listed numbers for each site requires the Operator to maintain excellent communication skills, exemplary customer service and a thorough knowledge of UHN. The Operators work with limited supervision and therefore it is essential the Operators be self-directed and conscientious. The Operators must maintain a professional demeanor in all aspects of their role at all times. Duties Responds to all emergency codes and alarms per UHN and Departmental policies and procedures; activates the applicable key responders for all emergency codes and hospital emergency events Responsible for the safe escalation of care by accurately and promptly managing urgent and emergency communications,



activating appropriate response processes, and escalating communication failures in accordance with established hospital procedures. Performs 911 calls to activate outside Emergency Services as needed to support UHN teams during a Code following established policies. Monitors the Security radio channel and responds to requests from key responders Documents and records all Codes and Code testing in the appropriate format. Provides Locating Services on a UHN-wide basis Responds to page requests in an effective and accurate manner Uses computerized paging application to activate routine, urgent and emergent pages, as well as receive and place phone calls. Accurately locates senior administrators, on call personnel, physicians and other medical personnel as required in a timely manner Records, documents, and troubleshoots any reported issues with device owners and escalates unresolved paging issues as needed using established procedures Operates current technologies and equipment required to answer, screen and connect internal and external telephone calls to patients and departments on a hospital-wide basis Serves callers by determining requirements; answering inquiries; resolving problems; fulfilling requests andmaintaining database Maintains application databases by entering, verifying and updating information Maintains client confidence and protects operations by keeping information confidential Keeps up to date with all department policies and procedures Manages their individual corporate email

📌 Communications Operator, Uhn Connect (Toronto)
🏢 University Health Network
📍 Toronto