GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways.

Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions. GALE embraces a hybrid, flexible workplace We're currently seeking a Creative Operations Manager to lead resourcing and delivery on a high-volume production account. This role is a hybrid of a Creative Resourcer and an Integrated Project Manager with an initial focus on taking ownership of creative capacity planning, resource allocation, and production traffic; From there, this role will expand into broader Integrated Project Management responsibilities, owning end-to-end delivery across disciplines.

Creative

Resourcing & Traffic Analyze incoming creative requests and forecast resourcing needs against team capacity, staying ahead of upcoming projects rather than reacting to them. Build and maintain a resource allocation/staffing plan using Everest (GALE proprietary tool), Smartsheets, and Excel, aligned to production timelines and client deliverables. Coordinate the flow of work through the creative process (briefing, routing, reviews, approvals) ensuring on-time, quality output.

Monitor workload across designers, writers, and producers, and rebalance assignments as priorities shift, including last-minute changes and reprioritizations. Own and lead a weekly cross-functional resourcing meeting with creative leads, account leads, and PMs; arriving with proposed solutions rather than reacting to issues without a plan.



Partner closely with the Director of Program Management and resourcing counterparts to flag capacity gaps and build the case for additional headcount when needed.

Serve as a go-to resource for creative directors and client partners fielding real-time staffing questions as new projects and shifting priorities arise. Establish and refine best practices/processes for resourcing and traffic management, with the goal of stabilizing the process within the first 30-60 days.

Integrated Project

Management (Growing Focus Over Time) Manage project estimation, understanding objectives and scope, and collaborate across domains to develop an integrated approach. Create and own integrated project plans. Manage daily scrums, status reporting, and integrated project communications.

Manage and help resolve project issues across multiple large, cross-disciplinary teams. Act as a motivating leader, setting goals, purpose, and direction for the team. Foster an open, communicative, and collaborative work environment, including global interoffice relationship building.

Update clients on weekly project developments and manage client communications, expectations, negotiations, and feedback. 6+ years of experience in creative operations, resource/traffic management, or project management within a creative or digital agency setting. ~ Experience building or managing creative resourcing/staffing processes on high-volume production accounts. ~ Last-minute shifts,



competing priorities, and demanding stakeholders don't rattle you; you enjoy the game. ~ Strong creative intuition, able to quickly learn and track who on the team is strong at what, and staff accordingly. ~ Comfortable being pulled into ad hoc, real-time requests from creative directors and client partners and calmly triaging. ~ Experience (or strong working knowledge of) managing digital marketing campaigns and integrated project delivery, with interest in growing into that responsibility over time. ~ Experience leading or coordinating cross-disciplinary teams (creative, production, strategy, media). ~ Proficiency with project/resource management tools; Agile and digital execution experience is a bonus. ~ Comfortable leveraging AI tools and process enhancements to drive efficiency and save time, keeping the team agile and focused on high-value creative work.

Note: Hybrid work in office is an essential function of the job. Actual compensation is influenced by a wide array of factors including but not limited to skill set, qualifications, job performance, level of experience, location, and business needs.

Note: Hybrid work in office is an essential function of the job. Our Commitment to Inclusion Our Core Values are at the root of GALE’s cooperative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE’s inclusive workplace.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview.

📌 Creative Operations Manager (Creative Producer) (Toronto)
🏢 Gale
📍 Toronto