Elevate your career as a Bilingual Client Services Analyst with Citigroup in Toronto. This hybrid role focuses on client issue resolution, coaching, and enhancing customer service effectiveness.As an Intermediate Analyst, you will manage a portfolio of high-profile clients, ensuring their queries are handled swiftly and professionally. Your responsibilities include coaching team members, informing clients about ongoing market issues, and advocating for process improvements. Regular interaction and feedback provide an chance to enhance client experiences significantly.Key Responsibilities:Manage high-profile client portfolios with timely resolutionsCoach team members and escalate issues when necessaryMaintain regular communication to understand client needsPrepare audits and capacity planning tasksImplement process improvements for enhanced client experienceRequirements:2-5 years of customer service experienceFluency in French and English, written and verbalStrong project management and organizational skillsProven analytical and investigative abilitiesBachelor's degree or equivalent experienceUtilize your bilingual skills to enhance client relationships at Citigroup in Toronto.

📌 Bilingual Client Services Analyst In Toronto
🏢 Citi
📍 Toronto