We’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated, human-centered workspaces that run smoothly for managers and members alike.

We’re a passionate team that supports each other to do our best work. You’ll often find us sharing pour-over coffee, chocolate croissants, and big ideas about the future of work. Customer education at Optix is still very team-led today – our Customer Success team walks every current client through the same core product concepts one call at a time, and re-explains new features one client at a time as we ship them.

As a Customer Education Specialist, you’ll change that. You’ll build the self-serve courses, videos, and visual guides that let clients learn the fundamentals, hit their onboarding milestones, and pick up new features on their own, so our Customer Success Managers can spend their time on what actually needs a person: business-specific strategy, retention, and growth, not re-explaining how something works. You’ll use AI tools and design platforms like Claude Design to go from “clients keep getting stuck here” or “we just shipped this and no one knows it exists” to a finished, polished, on-brand asset, without needing a separate designer, editor, or writer to execute for you.

You’ll work closely with our Customer Success team to understand exactly where clients get stuck, and with Product to stay ahead of what’s shipping next. Design, build,



and maintain a self-serve onboarding library of courses, walkthrough videos, and guides – mapped to our clients’ onboarding milestones Build ongoing feature-adoption content such as release announcements, short walkthroughs, and videos so existing clients pick up new functionality without a CSM having to explain it Partner with our Customer Success team to identify where clients consistently get stuck, and turn those patterns into clear, engaging content Use AI tools and design platforms like Claude Design to independently produce polished, on-brand visual and video content, end-to-end Keep the content library current as the product evolves, so materials never go stale Track how self-serve content is changing onboarding time and product adoption, and refine materials based on what’s actually working Partner with Product to get ahead of upcoming features and releases that will need new or updated content A track record of creating structured content, training materials, or video content professionally — we’ll want to see your work Claude, AI-powered video or editing tools) and design platforms to produce finished, polished materials independently Comfortable working cross-functionally across Customer Success and Product to figure out what content is actually needed Bonus points for Experience in a customer education, content marketing, or technical training role at a B2B SaaS company Competitive salary of 65,000–85,000 CAD/year and commission structure Excellent health and dental coverage program provided by Sunlife Personal and professional growth opportunities Healthy snacks and locally roasted coffee – slow pour is our jam Team lunches and socials A beautiful office and a flexible 60/40 hybrid workplace plan

📌 Customer Education Specialist (Remote Position) (Vancouver)
🏢 Optix
📍 Vancouver