Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

We Will Be Customer Centric We

Will Be Committed to Caring About Each Other, Our Communities, and Our Environment We Will Be Systems Thinking, Data Driven and AI enabled Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis . This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first workplace in a close‑knit store setting. Support daily store operations, including opening and closing the store Lead the sales floor during your shift to deliver a great customer experience Coach, support, and motivate team members Maintain visual standards and help execute promotions Ensure a safe, organized, and customer‑ready store environment Share product knowledge and help customers discover what they love Has retail or customer service experience (lead or keyholder experience is an asset) Enjoys working with people and supporting a team Is reliable, flexible, and comfortable working evenings and weekends Thrives in a small‑market, community‑focused environment Part‑time,



hourly leadership role with hands‑on experience 1-2 years of experience in a customer service, merchandising or operations role ~ Demonstrated commitment to creating an exceptional employee and customer experience ~ Performance orientated ~ Ability to exercise good business acumen and systemic thinking that supports meaningful decisions ~ Ability to prioritize, plan and execute while being agile ~ Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques ~ Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments.

These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We regularly review these tools to help prevent bias or discrimination. At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values.

We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. This posting is for a current opportunity within Indigo

📌 Customer Experience Leader (Part-Time) (Whitehorse)
🏢 Indigo Books
📍 Whitehorse