The Customer Experience Specialist will primarily be responsible for all stages of the order lifecycle, from beginning to end. The ideal candidate must be good at accuracy and detail work, possess excellent customer service and organizational skills as well as the ability to prioritize work and problem solve. We are looking for someone with experience in Customer Service and Order Coordination to join our vibrant team.

Develop and maintain open communication with customers (including dealers and sales staff) to achieve a maximum level of customer satisfaction. Data entry from our customer’s Purchase Orders into our 2020 system, with a focus on accuracy. Notify customers, dealers and sales reps of issues concerning orders and provide workable solutions.

Provide prompt and accurate freight quotes. Assist with order corrections when required. Assist with sample requests. Assist customers with warranty requests. Perform other duties as required to support Operations, Sales and our customers.

Administrative tasks as required. Post-secondary degree or diploma.

Experience reading and interpreting architectural plans, specifications, and elevations.

One to two years of related work experience: commercial office furniture, architecture and interior design, commercial real estate, construction. Excellent customer service, project coordination and proven negotiating skills. Flexibility to pivot on a dime, switching from one project to another without confusing the details.

Takes personal ownership and responsibility for the quality and timeliness of work commitments. Expresses and transmits information with consistency and clarity,



using active listening techniques in order to effectively understand provided feedback, summarizes information according to the audience in order to promote engagement and increase understanding. Networking and Relationship Building Effectively builds constructive, friendly, professional relationships and networks of key contacts with people and colleagues, maintains partnerships that can provide information, assistance and support.

Shows commitment to the organizational vision and strategic goals by acting in accordance to organizational expectations and through having a solid understanding of the internal environment. Uses knowledge of organizational and business climate to solve issues and accomplish goals and business strategies, complies with and enforces organizational policies, procedures and practices. Planning and Organizing Accurately estimates duration and level of difficulty of tasks and projects, setting out goals and objectives and work plans to complete.

Possesses the ability to focus on desired outcomes, and the means by which they are achieved, by meeting and/or exceeding standards based on past performance, goals and objectives, as well as the performance and/or achievements of others. Manual dexterity is required to use desktop computer and peripherals. Overtime as required.

May be required to use hand tools for prototyping and/or building. Hybrid working environment, comfortable coming into the office (1 time per week minimum) Various social and recreational activities Versatile, hybrid schedule offering work from home and in-office options

📌 Customer Experience Representative Web Services (Regional Municipality of Halton)
🏢 Brc Group
📍 Regional Municipality of Halton