Launch your career with Cozey as a Customer Happiness Ambassador, focusing on enhancing customer interactions through various channels. Embrace the chance to grow in a supportive e-commerce environment. Cozey is seeking a passionate individual to join their expanding team as a Customer Happiness Ambassador.
This role is ideal for motivated professionals eager to develop a customer-first mindset. You’ll engage with customers via emails, live chats, and social media while becoming an expert on products and promotions. Key Responsibilities:
- Enhance customer interactions through diverse channels
- Become a product expert for informed support
- Resolve order and product assembly challenges swiftly
- Proactively follow up with customers for exceptional service
- Collaborate to manage and fulfill special orders effectively Requirements:
- One year of customer service experience
- Familiarity with AI tools like ChatGPT is a plus
- Outstanding English proficiency; French is beneficial
- Availability from 8AM to 12AM EST, 7 days a week
- Previous contact center experience is an asset Your skills in customer support and creative problem-solving will drive Cozey's mission in the furniture industry.