The Director Anti‑Fraud, North America (2LOD/subject‑matter expert) position is responsible for overseeing and challenging the fraud risk management strategy across US and Canada segments of Manulife/John Hancock. This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors. Supporting the Global Head of Anti‑Fraud, this individual contributor role is responsible for enhancing Manulife's global fraud risk management program and providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives. The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross‑functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units. Position ResponsibilitiesStrategic Leadership: In partnership with Global Anti‑Fraud colleagues and 1LOD stakeholders, oversee the development and implementation of a fraud risk management strategy, collaborating with business unit leaders and supporting teams across US and Canada. Provide oversight and challenge to ensure fraud risk management practices are robust and aligned with strategic objectives. Fraud Technology and Scheme Expertise: Utilize comprehensive knowledge of fraud detection and prevention technologies to enhance the organization's capabilities. Ensure the maturity and effectiveness of fraud detection schemes across insurance and asset management. Business Integration: Provide oversight and challenge to ensure the Fraud Risk Management framework is embedded across business segments, fostering a proactive fraud risk culture. Support regional and local compliance teams in deploying and overseeing effective fraud management strategies as needed. Operational Excellence and Crisis Management: Provide oversight and challenge to drive best‑practice and ensure the standardization, automation, and process improvements across all markets to strengthen the fraud risk management infrastructure.



Provide oversight and challenge to ensure Manulife has appropriate crisis management protocols for significant fraud incidents, ensuring swift and effective responses. Regulatory Engagement: Cultivate relationships with US and Canada regulators, industry forums, and peer institutions to influence the broader fraud risk landscape. Ensure compliance with international and local regulatory frameworks, maintaining updated documentation for all fraud risk policies and standards. Risk Management and Governance: Ensure comprehensive fraud risk identification, prevention, and detection across all business units. Recommend process changes to reduce risk exposure. Required Qualifications8+ years of experience in Financial Crime and/or Fraud risk management, AML/ATF, compliance, or risk management, preferably in the financial sector. Track record in designing, developing, and implementing large‑scale, standardized, risk management systems and processes. Experience with a large financial institution operating globally is advantageous. Excellent written and oral communication skills, with the ability to articulate complex fraud and regulatory concepts in business terms. Track record of using persuasive techniques and frameworks to drive changes to business processes and outcomes. Experience in supporting regulatory engagement and reporting. Strong organizational skills with the ability to prioritize and manage multiple tasks effectively. Stakeholder‑oriented approach to managing relationships and collaborating across business units and functional departments, with an energetic and service‑oriented style. Proactive, results‑oriented individual with the ability to balance multiple priorities and projects.



BenefitsSalary range is expected to be between $128,550.00 USD – $222,820.00 USD (hybrid location Boston, Massachusetts). Opportunities to participate in incentive programs and earn incentive compensation tied to business and individual performance. Comprehensive health, dental, mental health, vision, short‑ and long‑term disability, life, and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Retirement savings plans including pension/401(k) savings plans and a global share ownership plan with employer matching contributions. Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law); statutory leaves of absence also offered. Access to data and analytics technologies, including AI and automated processing tools for job applicant information handling. Equal Opportunity EmployerManulife is an Equal Chance Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and Manulife/John Hancock policies. Existing vacancy.#J-18808-Ljbffr

📌 Director, Anti-Fraud, North America (Toronto) - $128,550 - $222,820 A Year
🏢 Manulife
📍 Toronto