We're hiring Customer Service Pros to support our client who is a purpose-driven Canadian organization dedicated to improving the lives of Canadians through better access to health, wellbeing, and support. Our client is known for putting people first, challenging traditional approaches, and creating positive impact in communities across Canada. This is a high-volume service environment.

Some will be worried about their health, benefits, or finances. You'll need to remain calm under pressure, navigate multiple digital systems simultaneously, and provide accurate information with confidence and empathy. If you're energized by helping people solve problems and thrive in a quick-moving environment, you'll likely find this work meaningful and rewarding.

We're offering full-time, temporary positions with varying start dates in October, November and December and varying end dates through December - April 2027. The hourly rate of pay is $20.00. Plus, there's potential to earn a stay bonus.

Training is provided in a fully virtual classroom. Our program is operational Monday to Friday, 8:30 am to 9:30 pm Atlantic Time, and closed on Saturdays and Sundays. This position involves a rotational schedule of 30 to 45 hours per week, including regular evening shifts.

To be considered for this role, you must have open working availability within these operational hours. We recognize that everyone works differently and can support you no matter your preference. If you prefer to work on-site in our Halifax office, that works for us.

If you prefer at home, we will provide all the equipment you need.



You’ll need to have hard-wired internet with upload/ download speeds that meet our testing minimums, a desk and chair. NOC code 64409 Delivering respectful, accurate, and consistent service in every interaction Meeting service, quality, and schedule expectations Supporting customers with empathy, professionalism, and care Customer service experience in a fast-paced environment Professional-level English communication skills You do need to be comfortable working quickly and accurately in a fully digital environment.

You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated with an emphasis on active listening. Contact center experience Healthcare, insurance, benefits, or financial services experience Free employee & family assistance program for legal, financial, and health support. Dedicated virtual health program.

Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs. This is an opportunity to support an organization whose mission is focused on improving the lives of Canadians. Every conversation has the potential to reduce stress, provide clarity, and help someone move forward with confidence.

We are committed to fostering an inclusive, respectful workplace where all employees feel a strong sense of belonging. Accommodations are available throughout the recruitment, selection, training, and employment process. If you require an accommodation at any stage, please let us know and we will work with you to meet your needs.

📌 Customer Service Agent - Travel (Halifax Regional Municipality)
🏢 Blue Ocean
📍 Halifax Regional Municipality