We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. We exist to help People, Businesses and Communities Do More, Be More, and Achieve MoreTM. Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.

Competitive rates. Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members. Multiple ways to bank—online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 A community philosophy of "profits with a purpose" culminating in the creation of the DUCA Impact Lab ( a charitable foundation committed to helping the credit challenged and underbanked.

Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you'll be part of a vibrant and collaborative team where you'll be supported to excel and make an impact, no matter what role you play.

Member Service

Representative – Full Time We are currently looking for a Full‐Time Member Service Representative (MSR) to join our dynamic Willowdale branch. The MSR provides outstanding Member experience and service that is accurate, timely, and efficient. They represent DUCA on the front line, greet Members, and help them uncover opportunities to better meet their financial needs.

Delight each Member by providing outstanding service (both at the front counter and by phone), answering inquiries, and always striving to increase Member satisfaction.



Promote DUCA's full range of services by explaining benefits and features, open new Member accounts, and make quality referrals to advisors through proactive probing. Make outbound awareness and service follow‐up calls to Members as well as proactive outbound calls to book advisor appointments.

Identify and fulfill Members' financial service needs (cashing and certifying cheques, processing bill payments, ordering cheques, buying/selling foreign currencies, processing wires, RRSP and term deposit transactions, and assisting Members with debit cards). Remain current and up‐to‐date on DUCA products, services, operational, and risk policies and procedures. Participate in local market business development opportunities and community involvement.

Assist with counting large cash deposits. Complete general office duties, processing and administration as required.

High School

Diploma or equivalent (Undergraduate degree or equivalent preferred). Strong knowledge of computer systems. Two years' experience helping Members or customers in a bank or credit union environment, preferred.

Previous experience with sales is considered an asset. Passion for working directly with Members and customers, finding ways to surprise and delight. Solid attention to detail with ability to make decisions and provide friendly and personable service.

Strong administration, organizational, planning and time‐management skills.

Employment Status: Full‐Time Actual salary will vary depending on relevant job‐related factors such as experience, knowledge, skills, qualifications, and education/training. Depending on the position, DUCA's total compensation package may include incentive compensation tied to company and individual performance or other benefits. DUCA is committed to employment equity and encourages applications from all qualified candidates.

📌 Customer Service Associate Full Time (Toronto)
🏢 DUCA Financial Services Credit Union
📍 Toronto