Bilingual French/English Customer Service Representative - ON-SITE Job Type: Full Time ON SITE Winnipeg Salary: $19.50 CAD Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. A significant portion of our client base consists of religious organizations/charities.

Agents are required to handle calls regarding [donations/doctrine/services] for these specific group. Join our team and together we can help people help others! Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services.

Must be able to read, write, and speak French & English clearly, without hesitation or pauses. â Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call. â Demonstrates professionalism and outstanding customer service etiquette,



using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience â Utilizes applications effectively to process customer transactions accurately â Maintains a working knowledge of client products, services, and promotions â Ensures compliance with all client and company policies and procedures and written standards of performance â Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability â Completes offline donor administrative work such as responding to emails, updating addresses, or researching information â Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested â Educating the customer on ways they can support their cause â Education equivalent to a High School diploma/GED or the equivalent in related work experience. â Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role. â 1 year of customer service experience â Demonstrates excellent customer service skills and the ability to remain calm in stressful situations â Excellent computer and administrative skills (Type 35 WPM ) â Demonstrates excellent phone skills, chat, and email with effective active listening, comprehension, and conversation skills PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) A quiet dedicated place to work free from distractions including pets and children.

📌 Customer Service Consultant | Full Time | French Speaker (Winnipeg)
🏢 Answer Net
📍 Winnipeg