The Law Society of Alberta (Law Society) regulates the legal profession in the public interest. In alignment with the Law Society’s vision, mission, and strategic plan, the Contact Centre provides support while handling inquiries internally & externally related to Law Society Members and Students-at-Law, Legal Professional Staff and the public. When assigned to the Contact Centre, responsibilities as the Customer Service Representative (CSR) include providing information, guidance, and available resources to customers.

The Contact

Center works closely with all Law Society departments to support business processes and initiatives. The CSR uses sound judgment and knowledge of departmental processes and Law Society policies to determine the appropriateness of resolution or when to escalate contacts for further assistance.

The Office

Services department provides a high standard of customer service to all Law Society business groups, departments, staff, and volunteers. It also interacts with and provides support and assistance to external clients such as lawyers, vendors, and service providers.

The Office

Services team works closely with the Corporate Services and Business Technology teams to deliver well-coordinated and cost-effective services to fully support the Law Society’s regulatory mission and protect public interest. When assigned to Office Services, responsibilities as the Officer Services Technician include a multitude of tasks in the areas of business processes and office technologies.

The Office Services

Support will develop a sound understanding of the business processes and requirements of other Law Society departments in order to deliver superior customer service. A strong aptitude to provide exceptional customer service is essential. The work is performed in a standard office environment, and involves a combination of phone work, independent computer work, reception duties and performing office services tasks.



pushing and pulling of service carts; When assigned work as a part of the Contact Centre team you will: Provide customer service support and resolution around key Law Society initiatives and programs as well as well as technical support for the Lawyer Portal.

Support the overall functioning of the department and Contact Centre Support data stewardship practices. Support change. Provide customer service support and resolve customer concerns, including technical issues involving key transactions and initiatives.

Work directly with customers either by telephone or electronically and respond promptly and professionally to customer inquiries. Reception duties Evaluate the level of front-line support to be provided for key transactions and triage as appropriate. Record details of inquiries, comments and complaints and keep records of actions taken.

Follow up on customer interactions. Apply accurate database management and support Provide support for online transactions. Participate in continuous improvement initiatives. Identify, recommend, and implement process improvements related to the contact center function.

Operate office equipment such as photocopiers, voicemail messaging systems and computer scanning equipment. Support the operation of video conference facilities. When assigned work as part of the Office Services team you will: Maintain strong working relationships with internal customers.

Maintain functionality of office equipment. Support the operation of video conference facilities. Ensure all boardrooms and kitchens are stocked and prepared accordingly.



Apply accurate database management and support Assist all departments in basic administration duties including photocopying/stocking materials, filing etc.

Plan, coordinate, and execute the maintenance of printer, photocopier, fax, secure shredding and mailroom equipment fleet. Coordinate with various departments the completion administrative activities and errands. Act as backup for reception as required.

Minimum two years of work experience in progressively more responsible customer service and/or administrative roles.

Experience in the legal profession considered an asset. Excellent interpersonal skills and customer service orientation. Solid customer service, time management, organizational, and telephone skills. Solid attention to detail and accuracy around data entry Solid knowledge of relevant computer applications (Word, Outlook, Excel, etc). and web content management systems (SharePoint).

Self-starter, able to work independently with minimal supervision Ability to meet deadlines under pressure, exercising solid judgement at all times Experience in an e-commerce environment is considered an asset. Able to work overtime as required. An aptitude for explaining technology to users with diverse experience levels.

Understand core Law Society Programs and how they interact with the Contact Centre (i.e.) Experience with providing reception services.

The Law

Society of Alberta regulates the legal profession in the public interest by promoting and enforcing a high standard of professional and ethical conduct by Alberta lawyers. We derive our authority from the Legal Profession Act of Alberta and set out standards through a Code of Conduct and the Rules of the Law Society of Alberta . While we do not provide legal advice on specific cases, from our unique perspective as the regulator, we actively work with members of the justice system to improve the administration of justice for all Albertans.

📌 Customer Service Rep & Office Service Support (Calgary)
🏢 Law Society of Alberta
📍 Calgary