Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors.

You can learn more about us on our website: The Customer Service Adviser role will join a Customer Service team responsible for managing various small to large accounts and ensuring world-class service through timely communication, and timely generation of work orders, dispatching of technicians, and all other documentation including closing work orders, billing, and more.

Customer Service

Advisers are expected to deliver Super Service to customers through effective and timely communication. The primary goal is to develop and maintain positive relationships with customers, ensuring all service orders and documentation is accurately and smoothly processed.

Customer Service

Advisers work from office location. On-Call (remotely/from home): The CSA is expected to work on-call approximately once every 6 weeks. This requires monitoring calls Sat-Sun between 8am-4:30pm. Additionally, you will be required to work 1-2 long weekends per year.

On-Call rate is at a fixed rate of $75.00 per day (as per existing policy, subject to change). Stat holidays on-call - $150 flat rate Bonus: This position is eligible to receive an incentive award targeted at 5% of the base salary. Ensure company objectives and customer needs are being met by demonstrating knowledge of customers, and service strategies.

Answer calls and service requests for new and existing customers. Dispatch local calls to service technicians, and contractors through-out Canada.



Have a good rapport with clients and contractors. Strong organizational and planning skills.

Able to answer multi-line telephone system. Contact contractors to keep all required documentation up to date, including WSIB, Certificate of Insurance, and invoice requests. Acknowledge and communicate with corporate clients on their internal invoicing and service CRM systems.

Log service calls into local CRM data system. Able to work a rotation for dispatching service calls on weekends. Excellent verbal and written communication with all different personalities and customers. ~2 years of relevant work experience in a customer call center environment handling customer requests, sales, account or order changes and issues. ~ Strong computer skills, including knowledge of Microsoft Office applications- Word, Excel, Outlook; Strong customer service skills, both on the telephone as well as in person. ~ Experience in Service-based work environments, preferred.

Join Metro Compactor

Service, an industry leader in the waste & recycling equipment sector in Canada. As we aim for North American expansion, we're all about pushing boundaries, be it promoting employee skill development, leading innovative technologies, or consistently delivering our Super Service promise. Enjoy competitive salaries, versatile time off with 2 vacation policies to choose from, maternity-leave top up, and the security of our company-matched retirement program.

Employee Growth: We encourage and support your growth through internal learning opportunities, mentorship, and a Training Reimbursement Program At Metro Compactor Service, we take pride in being recognized as a certified Great Place to Work. As an equal opportunity employer, we truly believe that a diverse workforce best represents the community we serve and enhances our ability to provide excellent service to our customers.

📌 Customer Service Representative - Nights/Weekends (Brampton)
🏢 Metro Compactor Service
📍 Brampton