Join Splash N’ Learn as a Customer Service Representative, supporting families in a nurturing swim school environment. This full-time remote position focuses on exceptional client communication and administrative tasks. As a key part of the Swimmer Care Team, this role involves collaborating while handling administrative duties and delivering commendable service.

Your solid communication skills will address customer inquiries and facilitate smooth registration processes for new clients. You will ensure operational success while celebrating swimmer milestones in this detail-oriented position. Key Responsibilities:

- Create welcoming experiences for clients through friendly communication
- Address inquiries, concerns, and complaints via multiple platforms




- Guide clients through account creation and swim policies
- Manage daily class bookings and instructor assignments
- Assist with payment processing and follow-ups on balances Requirements:
- Strong verbal and written communication skills
- Exceptional customer service mindset and positive attitude
- Organized and self-motivated with detail orientation
- Problem-solving ability in high-pressure situations
- Proficient in digital communication tools and systems Elevate your customer service career in a supportive and collaborative environment with Splash N’ Learn.

📌 Customer Service Representative - Remote Role (Barrie)
🏢 Splash N Learn Swim School
📍 Barrie