Customer Success Representative Full-time Permanent Portable Electric is an exciting clean technology company that is in scale-up mode. We are expanding quickly into the fast-growing market of EV charging so that we can provide the world with zero-pollution and zero-noise electric power options which are reliable, fast- charging and portable.

Portable

Electric has a growing eco-system of customers and strategic partners in the US, UK, and Europe. We have over 850 portable units in the field available in 14 countries to date.

Portable

Electric has an creative go-to-market approach and leasing options and is en route to becoming a global leader in mobile power-as-a-service.

Portable

Electric designs, engineers and manufactures at its headquarters in Vancouver, BC. E ntrepreneurs - We lead by anticipating customer needs. R evolutionaries - We change the world using creativity and innovation We are seeking a Customer Success Representative to support customer retention, strengthen day-to-day customer relationships, and ensure customers are getting maximum value from our products and services.

In this role, you will be the first point of contact for customer inquiries, support onboarding and product adoption, and work closely with internal teams to resolve issues and improve the overall customer experience. You will also support pre-sales activities and help identify opportunities in new a ccou nts and to grow existing account . This role is ideal for someone who enjoys working directly with customers, is highly organized, and thrives in a fast-paced, team-oriented environment.





Act as the primary point of contact for customer inquiries related to products and services ~ Support customer onboarding to ensure a smooth and positive start to their experience ~ Build strong relationships with customers and contribute to a high-quality customer experience ~ Support customer retention by escalating and coordinating resolution of customer issues with internal teams ~ Proactively monitor customer accounts to identify risks, issues, or opportunities for improvement ~ Identify upsell opportunities within existing accounts and support account growth initiatives ~ Pro a ctiv ely c all in to G r e en Field account s ~ Provide customers with basic insights or performance updates to demonstrate product value ~ Assist customers throughout the sales and post-sales process to maximize product adoption ~ Support resolution of technical or service-related issues in collaboration with internal teams ~ Contribute to continuous improvement of customer success processes and tools 1–3 years of experience in Customer Success, Customer Support, Account Coordination, or Sales Support ~ Strong communicator with the ability to build rapport with customers quickly ~ Customer-focused, proactive, and solution-oriented mindset ~ Ability to work collaboratively across teams to resolve customer issues ~ Interested in learning about product value, customer outcomes, and basic commercial growth (upselling exposure is a plus) Experience supporting onboarding or implementation processes ~ Familiarity with CRM systems (e.g., Salesforce, HubSpot) ~ Experience working in a customer-facing or support-heavy role ~ Basic experience with reporting or customer data insights Salary: CAD $55 ,000 – 62 , 500 per year ( Actual compensation will depend on experience ) ~ Annual Performance Bonus ~ Health Spending Account

📌 Customer Specialist Representative (Medical Experience) (Vancouver)
🏢 Portable Electric
📍 Vancouver