We are a fast-growing technology company based in Canada, dedicated to providing innovative smart technology products and services. As our business expands, we are looking for a proactive and detail-oriented Customer Success Associate to join our Vancouver team.
:
As a Customer Success Associate, you will be the bridge between our company and our clients, ensuring smooth communication, high satisfaction, and operational coordination. This is a hybrid role that combines customer support with light administrative and project coordination responsibilities.
What You’ll Do:
- Respond to customer inquiries via email and phone in a timely and professional manner
- Troubleshoot product-related issues and provide first-level technical support
- Coordinate technician visits and schedule on-site installations or service appointments
- Serve as the point of contact between customers and internal teams, helping to monitor and follow up on project timelines
- Maintain accurate records of customer interactions and service requests
- Prepare and update simple internal reports or documentation when needed
- Assist with customer onboarding and education on how to use our smart systems
- Gather customer feedback and escalate product-related suggestions to the relevant teams
What We’re Looking For:
- Legally eligible to work in Canada
- Fluent in English; other language skills(French, Mandarin) are an asset
- Strong communication, organizational, and interpersonal skills
- Problem-solving mindset and ability to multitask under pressure
- Experience in customer service, administration, or scheduling is a strong asset
Position Details:
- Location: On-site at our Burnaby office
Start Date: As soon as available
What We Offer:
- Paid training and full support from an experienced team
- Clear career development path, including promotion opportunities
- A dynamic, inclusive workplace culture in a fast-growing industry
Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits
- Casual dress
- Company events
- Dental care
- Extended health care
- In office parking
- Vision care
Education:
- DCS / DEC (preferred)
Experience:
- Customer support: 1 year (preferred)