We’re Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated, human-centered workspaces that run smoothly for managers and members alike.

We’re a passionate team that supports each other to do our best work. You’ll often find us sharing pour-over coffee, chocolate croissants, and big ideas about the future of work. As a Customer Success Associate , you will become a product expert and educate clients on the benefits and functionality of the Optix platform.

This is a great opportunity for a customer success or onboarding specialist who has experience in SaaS and is excited to harness AI as part of their toolkit. You’ll have the opportunity to shape our customer success strategy, refine our engagement motion, and help build the playbook that defines how Optix delivers value and grows with our clients. If you have 3+ years of experience in customer success or account management (ideally in B2B SaaS) and are eager to make a direct impact at a fast-growing, mission-driven company, we’d love to meet you.

Note: Flexible hours with some early morning and late afternoon availability required to accommodate clients across time zones. 3+ years of experience in a customer support, success,



or sales role with a technology company ~ Strong ability to educate clients on product features, benefits, and best practices, in both 1:1 and group settings (virtual and live) ~ People person – speaking to new people every day and building relationships excites you! ~ Ambitious, yet humble and quick to support your fellow teammates Bonus points for Familiarity with customer success tools (e.g., Familiarity with customer engagement and success frameworks (e.g., health monitoring, churn prevention) ChatGPT, Claude) or AI-powered customer success tools to automate routine tasks, analyze client data, and enhance service delivery Serve as a primary point of contact for a portfolio of clients, building strong relationships Support with client adoption of recent features and functionality, helping them to reach critical milestones and ensuring they gain the full value of the Optix platform Monitor client health and identify churn risks, initiating retention conversations Work closely with our Technical Support, Product, and Sales teams to resolve client issues and capture feedback Contribute to the development of client resources, including guides, webinars, videos, help articles and more Competitive salary compensation and commission structure Excellent health and dental coverage program provided by Sunlife Personal and professional growth opportunities Healthy snacks and locally roasted coffee – slow pour is our jam Team lunches and socials A beautiful, waterfront Gastown office and a flexible 60/40 hybrid workplace plan

📌 Customer Success Associate - Remote (Vancouver)
🏢 Optix
📍 Vancouver