Join Brainial's Customer Success team as a Manager focusing on Dutch and Belgian clients. Deliver exceptional onboarding and support while leveraging your skills in customer engagement and relationship management. As a Customer Success Manager at Brainial, you'll take charge of a portfolio of clients from their first interaction.

Your focus will be to ensure a smooth onboarding as well as ongoing engagement and satisfaction, ultimately helping clients maximize the value of our AI-driven platform. Collaborate with Sales, Support, and Product teams to align strategies and share insights. Key Responsibilities:

- Lead structured onboarding sessions for recent clients
- Tailor training to fit each client's tendering process




- Monitor customer health and engagement metrics
- Conduct regular check-ins and progress reviews
- Create action plans for at-risk accounts to ensure retention Requirements:
- Experience in customer success or account management
- Fluent in Dutch and English, spoken and written
- Confidence in conducting trainings and demos
- Familiarity with CRM tools like HubSpot
- Strong organizational skills for independent work Drive client success and platform value as you help elevate Brainial's customers in the Benelux region.

📌 Customer Success Manager Benelux at Brainial
🏢 Brainial
📍 Success