Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. com , LinkedIn , X , and YouTube . Join our passionate, global team at Delinea and help us make the world a safer and more secure place.

We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission.

Delinea is looking for an experienced Customer Success Manager to own and grow customer relationships, drive production adoption, and ensure customer realized value. You will have a strong understanding of customers’ business objectives and success criteria and the ability to identify and articulate how Delinea supports achievement of customers’ strategic goals. Manage a portfolio of Enterprise accounts and serve as the primary point of contact.

Drive onboarding, product adoption, and track customer business objectives and goals. Lead regular customer check-ins tracking customer success plans along with quarterly business reviews. Proactively identify at-risk accounts to leadership and own a cross-functional remediation plan.

Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Act with urgency and provide continuous customer communication on customer requests. Develop, prepare,



and nurture customers 3-5+ years of experience in a similar role as a Customer Success Manager ~ Knowledgeable in privilege access management and cybersecurity best practices preferred ~ Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Delinea, etc.

Experience working directly with complex, multi-divisional, multi-geographical customers and building strong connections with executive sponsors ~ Competency with Salesforce and Customer Success Management platforms ~ fluency in English and French preferred We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. ~ We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work setting that embraces collaboration and camaraderie.

We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy.

In addition, all publicly posted social media sites may be reviewed.

📌 Customer Success Manager - eu Market H/F (Saint John)
🏢 Delinea
📍 Saint John