We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped.

The Rokt

Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like: Since 2012 we've grown from a Sydney startup, to a $3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade. We are looking for an Customer Success Manager Target total compensation ranges from $92,000 – $112,000 CAD, including a fixed annual salary of $73,000 – $87,000 CAD , an employee equity plan grant, and world-class benefits. Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

This is a role for someone who wants to own outcomes, not manage a queue. As a Client Success Manager on our SMB team, you'll take full ownership of a book of high-potential ecommerce merchants, and you'll be measured on two things: growing their revenue and keeping them. You'll drive expansion by finding and landing opportunities others miss, and you'll protect revenue by getting ahead of risk before it becomes churn.

You'll primarily support our Shopify book, with room to work across our broader client base as you grow. Same goals, same bar, one team. We move fast, we back each other, and we're trusted to run our own accounts like they're our own business.

If you're the kind of person who sees a stalled prospect and can't help but push it forward, who'd rather own a hard problem end to end than hand it off, and who gets energy from a fast, high-growth environment, keep reading.



Analyze account performance and health signals to identify growth opportunities, prioritize high-impact actions, and flag potential retention risks early. Accelerate account preparation and partner communication by synthesizing data, summarizing conversations, and developing clear, tailored recommendations.

Automate repeatable workflows and surface patterns across the portfolio, helping the team improve risk management, merchant support, and operational efficiency at scale. You use data to decide. You're comfortable digging into performance numbers to find opportunities, prioritize your book, and back your recommendations with evidence, not opinion.

You communicate clearly and credibly, and you can translate complex data into advice any partner can act on. A fast-moving, high-growth environment where priorities shift and you're trusted to run is where you do your best work, not where you burn out.

Experience: 1+ years in client success, account management, customer success, merchant success, customer support, business development or a similar client-facing role, ideally in ecommerce, SaaS, ad-tech, or another high-growth environment.

Experience with Shopify or the post-purchase / conversion space is a bonus, not a requirement. A book of partner accounts, end to end. Retention and risk. You'll monitor account health, catch the early signals others miss, and act before a problem compounds into a churn.

From optimization reviews to performance check-ins, you'll run sharp, data-backed conversations that change the trajectory of an account. You'll pull in Sales, Product, Design,



and technical teams to unblock your partners and get things done, and you'll make sure their feedback improves what we build. who's growing, who's at risk, where the next opportunity is, without being asked. You've caught at least one account heading toward risk and turned it around before it churned.

If you have creative ideas for using AI, Rokt is the playground to bring them to life. Every project is a new puzzle to solve across different domains, so you’ll constantly expand your expertise in operations, analytics, product, and more. You’ll have autonomy to innovate, support when needed, and recognition when you deliver results.

Rokt offers transparent career progression, continuous development opportunities, equity ownership, and perks to support your growth and well-being. Fully funded insurance (Medical, Dental, Vision) Fully funded life, short term, and long term disability insurance Equity in a profitable, fast-growing company approaching $1 Billion in revenue Every employee has enterprise access to leading AI tools, building AI fluency as a core skill Monthly Wellness and Cell Phone Allowances Dog-friendly offices so you can bring your best friend to work Quarterly performance reviews for most roles, so feedback and promotion decisions don't wait Extra leave (bonus annual leave, sabbatical leave etc.) Most teams are in the office minimum 4 days per week. At Rokt, we choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing and keeping the best talent.

Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We never request payment, bank details, or identity documents before a written offer, and we never interview solely over chat apps.

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