Reports to: Executive DirectorCompensation: Annual salary of $69,160-$76,440 per year, depending on experience; 4 weeks paid vacation; extended benefits; employer-paid pension plan.Expected hours: 37.5 hours per week, Mon-FriWork Location: In person, KFS Head Office, 442 Leon AveNature of PositionThe Programs Manager provides strategic, operational leadership across a portfolio of child, youth, and family programs at the Ki-Low-Na Friendship Society. This role ensures programs are delivered in alignment with Indigenous values, community needs, funding requirements, and organizational priorities. The Manager supports a team of Team Leads and front-line staff, fostering a collaborative, trauma-informed, and culturally safe environment for staff and participantsKey ResponsibilitiesProgram LeadershipLead planning, implementation, evaluation, and continuous improvement of child, youth, and family programs.Ensure programs reflect Indigenous worldviews, cultural safety, and the Friendship Centre Movement's mandate to serve urban Indigenous peoples.Monitor program performance, outcomes, and participant experience; implement improvements as needed.People LeadershipSupervise staff, providing coaching, mentorship, and performance support.Support recruitment, onboarding, and workforce planning in collaboration with the Executive Director and Human Resources department.Ensure programs are appropriately staffed; provide after hours support and arrange for coverage as needed.Address staff concerns, conflict, and performance issues in a fair and culturally safe manner.Financial and Administrative ManagementOversee program budgets, expenditures, and financial reporting in partnership with the Finance department and Executive Director.Ensure accurate documentation, data collection, and reporting systems.Support grant writing, proposal development,



and funding renewals.Monitor compliance with funding agreements and reporting timelines.Community EngagementBuild and maintain robust relationships with fellow service providers, Elders, Knowledge Keepers, partner agencies, and funders.Represent the Society at community tables, working groups, and sector networks.Advocate for the needs of urban Indigenous children, youth, and families.Organizational LeadershipContribute to organizational planning, policy development, and strategic initiatives.Collaborate closely with the Executive Director on program priorities and risk management.Work with the Human Resources and Finance departments to ensure integrated, efficient, and compliant operations.Uphold and model the Society's mission, values, and commitment to cultural safety, and community wellness.QualificationsEducation & ExperiencePost-secondary education in Human Services, Social Work, Child and Youth Care, Indigenous Studies, or a related field; equivalent experience considered.Minimum 7 years of progressive experience in community-based or Indigenous-serving programs, with at least 3 years in a supervisory or management role.Experience leading multidisciplinary teams in trauma-informed, culturally safe environments.Experience working with the Ministry of Children and Family Development (MCFD) and the Ministry of Education and Child Care is an asset.Knowledge & SkillsDemonstrated understanding of Indigenous cultures, history, and the impacts of colonization on urban Indigenous families.Strong skills in program planning, evaluation, budgeting, and reporting.Experience sourcing, securing, and stewarding program funding (e.G., grants, proposals, funding renewals) is an asset.RequirementsSatisfactory Vulnerable Sector Criminal Record CheckValid BC driver's license, access to a vehicle, and satisfactory driver's abstract.

📌 Programs Manager – Family & Community Services Ki-Low-Na Friendship Society (Kelowna)
🏢 Ki-Low-Na Friendship Society
📍 Kelowna