Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time. With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. As a Customer Success Manager, you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a high-volume of SMB & Mid-Market accounts. You will play a crucial role in building our digital-touch customer motions by leveraging Vitally and other automation technologies.

Additionally, you will have full commercial ownership for revenue on the book of business, including account renewals and expansion. Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership. Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals.

Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights. Deliver virtual presentations, webinars, and training materials to educate customers on best practices,



current features, and updates related to Pigment's platform. Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information.

Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (Vitally). 3+ years of experience in customer success, account management, or a similar role within a software/SaaS company. ~ You have a proven track record of effectively managing a high-volume of SMB & Mid-Market accounts; driving customer adoption, satisfaction, renewals, and expansion. You have experience with digital-touch customer engagement strategies, automation technologies, and platforms like Vitally. You are highly skilled in the creation of written communications and visual content to support the curation of digital messaging and communication You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.

You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.



French language proficiency is a plus You are skilled in the creation of video or animated content Competitive compensation package ($115,000 - $155,000 OTE CAD) When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. Delivering means building a passionate Pigment community.

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. We believe diversity is a strength and fosters innovation.

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.

These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

📌 Customer Success Manager - Toronto
🏢 Pigment
📍 Toronto