More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

At Dialpad, AI isn’t just a feature; We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. As a Support Learning Experience Designer (LXD), you will play a pivotal role in creating exceptional learning experiences that are crucial to the ongoing success of our CX team and Dialpad University (DPU).

By leveraging your industry and product expertise, you will be responsible for executing the next iteration of our Support team's New Hire Training program, our “Upskilling” program, and smaller, individualized training solutions that address identified gaps and align with our organization's goals. You’ll also assist with course management and creation in our customer-facing university, integrating needs analysis, instructional design, evaluation models, accessibility, and brand design elements to create a seamless learning experience for Dialpad’s programs. This role reports to the Manager, Customer Experience (CX) Learning, and will be based primarily in either our Austin, Texas or Kitchener, Ontario office.





Analyze learning needs and objectives to design effective and results-driven learning experiences. Create engaging, interactive, and accessible (WCAG 2.0/508) multimedia and instructional learning content, including course outlines, learning activities, assessments, videos, infographics, and other learning formats. Apply adult learning principles and theories to design learner-centric, outcome-focused training solutions.

Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences. Incorporate various delivery methods such as e-learning, video, microlearning, and gamification in the learning experience design. Continuously improve learning experiences based on feedback, evaluation data, and industry trends.

Collaborate with cross-functional teams, including subject matter experts, content developers, and IT support, to ensure seamless execution of learning initiatives and transform complex concepts into visually appealing and easily digestible learning materials. Maintain and update course content within the LMS, ensuring accuracy and relevance. Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.

Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders. Collaborate with teams cross-functionally to efficiently leverage resources and materials and eliminate potential duplications of work.



Stay up to date with the latest trends and advancements in learning technologies, multimedia development, instructional design methodologies, and LMS administration.

Share knowledge and best practices with the team to foster a culture of continuous learning and improvement. Bachelor's or Master's degree in Education or a related field. ~5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting. ~ Strong understanding of adult learning principles, instructional design models, and learning technologies. ~ Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously. ~ Solid analytical and problem-solving abilities, with a focus on data-driven decision-making. ~ Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits. 81,000 - $102,750 CAD Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee’s impact Competitive salary, comprehensive advantages, and real opportunities for growth Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

📌 CX Learning Experience Designer (Kitchener)
🏢 Dialpad
📍 Kitchener