Who We Are and What We DoFounded in 2005, Strategic Site Selection is Canada's leading independent hotel and venue sourcing company. We help organizations find and book the right hotels and venues for their meetings, conferences, and incentive travel. We handle sourcing, proposals, contract negotiation and more, saving our clients time and money. Our clients range from large national associations to Fortune 500 corporations and beyond.As an extension of our services, Sandbox Events specializes in delivering a comprehensive range of customizable event management and support services tailored to meet our clients' unique needs. Our SSS services are provided to clients at no cost, while our SBE services are offered for a fee. Together, these services provide clients with a single, trusted partner throughout the entire event lifecycle, from the initial venue search through to event execution.Across both companies, our business thrives on our people, and our six core values shape how we work together: be accountable, act ethically, own your expertise, fiercely persevere, connect authentically and lead with positivity.Who We're Looking ForIn keeping with Strategic Site Selection's mission to provide The Best Site Selection Experience, the Key Account Manager will build and maintain lasting relationships with existing and future clients. A successful Key Account Manager will understand and anticipate client needs, sourcing and contracting the ideal venue space for their upcoming meetings and events.What You'll DoBuild and maintain trust and relationships with the organization's existing and future clients, suppliers and partnersIdentify and assess client needs to achieve satisfaction,



anticipating potential issues before they occurResearch destinations and hotels to source the perfect venue for our clients' eventsPrepare Requests for Proposals (RFPs) and distribute them to selected hotels via CventAccurately summarize hotel proposals and present them to clients in a timely mannerNegotiate guestroom rates, meeting space, liabilities and other terms with venuesThoroughly review contracts against an approved list of clauses to ensure a strong and accurate final agreement between the venue and the clientRecognize opportunities to up-sell our partnerships or cross-sell our sister company, Sandbox EventsHandle client issues, providing appropriate solutions and alternatives within time limits and following up to ensure resolutionAnswer and respond to phone calls, emails, inquiries and other requestsRegularly and accurately enter data and information into the company CRM (Salesforce) to keep thorough records for every client and programProduce documents, briefing papers, reports and presentations as neededOccasionally attend site inspections, off-site supplier meetings and industry eventsContribute to the company's overall growth and successGrow with the role, which will keep developing as the organization growsWhat You BringPost-secondary diploma in Business Administration or Hospitality, or an equivalent combination of education and experience3+ years of experience in the hotel and/or event management industryIntermediate to advanced proficiency in Microsoft Office,



particularly Outlook and TeamsExcellent written and verbal communication skillsExceptional client service, follow-through, attention to detail and timely responses for clientsSelf-motivated, with the ability to work well both in a team and independentlyStrong organizational and time management skills, with the ability to recognize and meet deadlines in a fast-paced work environmentAbility to multitask efficiently and prioritize to manage workloadStrong interpersonal skills, with the ability to deal professionally with people internally and externally while resolving issues and meeting objectives and timelinesNice to haveExperience with Salesforce and Cvent (a huge asset)Bilingual in English and FrenchBased in OntarioJob TypeEmployment type: Full-time, permanentLocation and work model: RemoteHours: Monday to Friday, 8 a.M. to 4 p.M. or 9 a.M. to 5 p.M. ET, 40 hours per weekTravel: Occasional travel for site inspections, supplier meetings, industry events, and internal meetingsReports to: Associate Director, Account ManagementStart date: As soon as possibleExisting vacancy: YesCompensation$60,000 – $67,000 per year, depending on experience, plus commission and bonus opportunities (if applicable).Benefits and PerksComprehensive benefits package, including extended health, dental and vision careLife insuranceEmployee and Family Assistance ProgramFlexible scheduleWork from anywhere15 days of paid time off upfront (not accrued), moving to an unlimited time-off policy after one year of successful serviceExtra paid day off for your birthdayAnd more!Our CommitmentStrategic Site Selection is an equal chance employer. We welcome applicants of all backgrounds. Accommodations are available at every stage of hiring. Contact [email protected] to request one.

📌 Key Account Manager (Vancouver)
🏢 Strategic Site Selection
📍 Vancouver